Robert Molinaro Email & Phone Number

Baden, On, Ca

Kitchener, Ontario, Canada

• Oversaw the conversion from Technical Account Managers into two separate teams: Customer Success and Support to align with Business growth and scalability• Responsible for Revenue Recognition, Contract Activation and Forecasting• Working in an Agile Framework• Managing Customer Escalations and ensuring positive resolutions• Empowering and upskilling team members for internal growth and development

• Responsible for managing a team of four Technical Account Managers• Oversaw implementation of Miovision hardware and software from project start to completion• Reported on revenue targets and contract activation• Validated customer satisfaction and support

Kitchener, Canada Area

• Responsible for technical implementation, troubleshooting and installation of Miovision software and hardware into traffic cabinets.• Optimizing and analyzing traffic data to improve efficiency & safety.• Involved in pre-sales, post-sales and onboarding for overall client satisfaction.

• Responsible for Business Development and Account Management of clients• Creating customized and tailored IT solutions including both hardware and software dependent on client needs

Waterloo, Ontario

• Responsible for SaaS sales of Auvik network management software to MSP clients. • Discovery of client needs, pain points and problems in order to formulate a customized demonstration of Auvik as well as plan deployment strategies and implementation.• Technical troubleshooting and integrations with collaborating RMM/PSA tools using APIs.• Guided prospects to the end of the sales funnel and converted from 'prospect' to 'partner'

Waterloo, On

Responsible for SaaS sales of Auvik software to MSP clients. This role includes interactive, engaging demos with prospects and in-depth knowledge of networking and common tools used in the RMM and PSA space.

Waterloo, Ontario, Canada

Responsible for both consumer and business related clients with a focus on metric/target based selling. Strong interpersonal skills and business acumen are required for complete solution based sales and employee relationships.Responsible for product knowledge training to the sales teams through means of on-the-fly and in-role coaching as well as presentations and candid, direct feedback. This includes leading in-store initiatives and quarterly focuses to be shared with the entire team and ensuring team members understand store and company goals in addition to having a customer-focused based approach.Vast knowledge of Apple products and third-party partner products as well as competing products to understand new and emerging market developments and in-depth product comparisons.The following competencies have been integral to this role: presentation skills, customer-focus, business acumen, problem solving, peer-relationships, action-oriented and decision quality.

Waterloo, On

This role has run concurrently with other roles I've been responsible for in-store.Based on past experience with telecommunications and skill with carrier activations I became a natural fit as our store's Carrier Liaison early on.Responsibilities in this role include managing administrative access to all telecommunications carrier partners and developing relationships with the carrier partner reps from Rogers, Bell and Telus.From there, I also ensured our team was aware of all carrier-related promotions and technical issues and became responsible for iPhone activation training and troubleshooting when issues arose.

Waterloo, On

In-depth knowledge of all Apple products including mobile devices and computers. Proficiency with iOS, Mac OS X and major third-party software was integral to understanding and developing solutions for customers.Responsibilities include physical repairs of products and strong technical knowledge of all Apple products as well as helping customers understand process, policy, hardware + software and networking.This role allowed me to represent the Apple brand on a daily basis and help teach customers new concepts, ideas and ways to approach technology issues.

Waterloo, On

As an Expert for Apple I was responsible for personal targets and metrics as well as peer relationship building. This was a customer facing role that required me to work with customers, build relationships and ensure they left with complete solutions.During this role I helped lead new store openings in London, ON, Mississauga, ON and Toronto, ON and helped to train and provide scope, insight and vision to new employees.

Waterloo, On

While in University I began a commission-based sales role with Future Shop. I began in Telecommunications and Digital Imaging with very little knowledge of the two fields.I took it upon myself to develop and grow by learning as much as possible about both industries and developing skill sets conducive to sales.This role was highly metric based and within my first year I was within the top 10% of the company and regarded as an "Elite Associate." I continued this trend for three years straight finishing my final year at Future Shop as #7 in Canada.