Robert Poyer Email & Phone Number

In my role, as a member of the Digital Transformation (DX) team, I am responsible for the process, methodologies, and tools used for project management, business analysis, process improvement, and goal achievements. I define and train on the processes used within our Monday.com tool (of which I am the administrator) in order to create visibility to the delivered value of the DX team.

Irving, Texas

• Led team of 40 people, responsible for entire SAP suite and peripheral technologies in support of end-to-end business processes• Product owner, responsible for technology deployments from vision and creation to rollout and delivery• Leveraged data, business partner input and company strategy to effectively solve business challenges, eliminate technological gaps and standardize business processes• Responsible for technical development teams, designed to address gaps in current offerings and ensure reliable production deployments through (functional and user acceptance) testing and release management strategies• Owned and prioritized product backlog, including enhancements, break / fix, and statutory requirements with 98% on time and within budget measures• Collaborated with business users and development team on Order to Cash, Procure to Pay, Plant Maintenance, Produce to Stock, and Supply Chain services• Designed and delivered enhancements which would improve user experience (e.g. reduced quoting time by 30%, improved logistics communications by 40%)

Irving, Texas, United States

• Led team of 40 people, responsible for entire SAP suite and peripheral technologies in support of end-to-end business processes• Product owner, responsible for technology deployments from vision and creation to rollout and delivery• Leveraged data, business partner input and company strategy to effectively solve business challenges, eliminate technological gaps and standardize business processes• Responsible for technical development teams, designed to address gaps in current offerings and ensure reliable production deployments through (functional and user acceptance) testing and release management strategies• Owned and prioritized product backlog, including enhancements, break / fix, and statutory requirements with 98% on time and within budget measures• Collaborated with business users and development team on Order to Cash, Procure to Pay, Plant Maintenance, Produce to Stock, and Supply Chain services• Designed and delivered enhancements which would improve user experience (e.g. reduced quoting time by 30%, improved logistics communications by 40%)

Irving, Texas, United States

- Overall responsible for end-to-end functional process and data flow management throughout multiple workstreams; order to cash, supply chain, procure to pay, produce to stock and plant maintenance- Worked closely with project management office to ensure scope of designed solutions kept in pace with timeline and budget of overall SAP deployment project- Defined and managed standards for business requirements, process documentation, technical solutioning, and end-to-end data flow, ensuring integrated and cohesive design- Developed and implemented performance improvement strategies and plans to promote continuous improvement

Southlake, Texas

Oversight and management of a global team responsible for end user computing services including financial management of the $40M annual budget, vendor management for multiple global vendors, staffing and headcount management, software asset management, mobility and telecom invoice management and business analytics and reporting.

Service delivery responsibility for unified communications and presence software.

The team focus is on understanding and documenting business requirements.

Although reporting in through the IT department, my goal is to standardize an approach to offering services from all service groups in the company and provide a measurable catalog of services to employees, customers and vendors.

One of two leads in a region responsible for over 200 company locations.Responsible for a team of 3 Field Service Technicians in two physical locations.

Lead Analyst for North American Service Desk team. Led team through a company merger and played integral role in migration of Service Desk duties to new centralized Service Desk location.

Lead Analyst in a global environment for over 6000 computers, spanning 3 countries and 10 physical locations. Primary focus was software deployment automation and desktop security. Supported a global desktop image, built MSI packages and deployed via Active Directory Group Policy.

Telecommunications and IT specialist, trained in a multitude of different systems and standards. Held a Top Secret (included special compartmented access) clearance and completed an SSBI counter-intelligence polygraph.Duty stations included: - NSGA Guam - 1994 - 1996 - USS Fletcher - 1996 - 1999 - NSGA Denver - 1999 - 2000

Education record

Business