Rob Retzer Email & Phone Number

Algonquin, Il, Us

Lake Forest, Il, Us

* Consults with customers to define application solutions that meet their requirements* Creates software designs from the detailed application requirements* Writes code that conforms to the designs and meets the stated requirements* Maintains code to fix errors and enhance functionality * Understands commercial software used by the School and can integrate solutions with that software* Writes reports to display data in an organized fashion * Creates models by which to analyze data

Provide IT Help Desk Support for many applications including the Microsoft Office Suite and general network troubleshooting.Responsible for assessing user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to staff.Perform general technical support functions, including physical installation, assembly, configuration and maintenance of the personal computer network linking all School departments.

Responsible for daily campus operations, including classroom scheduling and setup, customer service support to both students and faculty, distribution and inventory of student materials, and internal and external mail service.Manage administration of online Learning Management System "Blackboard". Responsible for staff, student, and faculty training. Responsible for facilities management results and maintenance of the campus, including office equipment, building facilities, ordering and maintaining office supplies, and reconciling invoices. Managed purchasing services with outside vendors.

Certificate Software Development, Application Development

Took course work in C# and Java software development.

Ba, Arts Administration