➤ Guiding the execution, planning, coordinating, requirements, timelines, processes, standards, resources, and expectations for IT projects in ARAG's corporate office and business units from initiation to implementation to completion.➤ Leading numerous major projects simultaneously with a cumulative budget of $5.5M through planning, budgeting, overseeing, and documenting all metrics during the entire project lifecycle while communicating with upper management to ensure scope, direction, costs, and timelines are on track.➤ Functioning as System Administrator for the company, managing all of the IT functions, including user account setup/removal, settings modification, system configuration, password reset, troubleshooting, and personally executing system installations for large-scale technical projects such as FileHold, DeskPro, and Zscaler proxy server. ➤ Coaching and motivating team members while resolving conflicts or performance concerns, delegating tasks, ensuring achievement of progress goals on time and on budget while overseeing change orders and project updates.➤ Keeping and maintaining project-specific budgets, updating to match changing parameters/requirements and reporting to senior management on unexpected changes or design factors affecting development costs.➤ Serving as project manager responsible for the overall planning, execution and delivery of the rewrite of internal administration systems for a multi-year program that included replacement of claims, fulfillment, EDI file management, attorney relations and accounts payable applications.➤ Directing cross-functional team members and executing the corporation's Agile project management process including requirement development, stakeholder management, quality assurance, scope, backlog grooming, and meeting facilitation.

➤ Supported the corporation's Agile project management process including defining project charter, story card development, quality assurance, managing scope changes, status updates, burn down chart reporting, and management of the daily stand up.➤ Gathered client-specific business requirements and translated it in a proper manner to the developers, ensuring that these requirements were fully tested and implemented for each production cycle by creating a traceability matrix.➤ Reviewed business priorities, analyzing options, risks, and costs, including performing feasibility studies and scope analyses for the proposed enhancements and making recommendations to business users.➤ Led ongoing reviews of business processes and developing optimization strategies, conducting regular meetings or feedback sessions with the business team and collaborating with the business team to understand market conditions, competitive environment, and customer requirements.➤ Communicated insights and plans to cross-functional team members and management as well as contributed to user interface analyses and business functionalities analyses with the business team.➤ Evaluated business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions by collecting statistics from integrated analytics tools to improve systems.➤ Provided leadership, training, coaching, and guidance to junior staff while working closely with clients, technicians, and managerial staff, allocating resources to maintain cost efficiency and ensure solutions met business requirements.➤ Prioritized initiatives based on business needs or requirements, managed projects, developed project plans, and monitored performance, documenting and communicating results while updating, implementing and maintaining procedures.