Information Technology Operations Project Manager
Current➤ Guiding the execution, planning, coordinating, requirements, timelines, processes, standards, resources, and expectations for IT projects in ARAG's corporate office and business units from initiation to implementation to completion.➤ Leading numerous major projects simultaneously with a cumulative budget of $5.5M through planning, budgeting, overseeing, and documenting all metrics during the entire project lifecycle while communicating with upper management to ensure scope, direction, costs, and timelines are on track.➤ Functioning as System Administrator for the company, managing all of the IT functions, including user account setup/removal, settings modification, system configuration, password reset, troubleshooting, and personally executing system installations for large-scale technical projects such as FileHold, DeskPro, and Zscaler proxy server. ➤ Coaching and motivating team members while resolving conflicts or performance concerns, delegating tasks, ensuring achievement of progress goals on time and on budget while overseeing change orders and project updates.➤ Keeping and maintaining project-specific budgets, updating to match changing parameters/requirements and reporting to senior management on unexpected changes or design factors affecting development costs.➤ Serving as project manager responsible for the overall planning, execution and delivery of the rewrite of internal administration systems for a multi-year program that included replacement of claims, fulfillment, EDI file management, attorney relations and accounts payable applications.➤ Directing cross-functional team members and executing the corporation's Agile project management process including requirement development, stakeholder management, quality assurance, scope, backlog grooming, and meeting facilitation.
