Rob Semerdjian Email & Phone Number

North Vancouver, BC, CA

Vancouver, British Columbia, Canada

http://shredderhotline.com

• Shredderhotline & Global Recycling Equipment (http://shredderhotline.com) is the destination for all your recycling & heavy machinery needs. We sell anything from shredders, tire shredders, grinders, hammermills, wood.

Vancouver, British Columbia, Canada

Support digital transformation for organizations evolving their data automation & streamline business processes for insights. Guide organizations with Azure/AWS/Google cloud components to modernize their BI stack and develop their roadmaps.

Vancouver, Canada Area

• In this role, my core responsibility was to lead a full spectrum of digital transformation, evolution, and scalability for the entire technical services division, from ticket-to-cash and all points in between.
• I deployed Cloud SaaS and On Prem hybrid solutions, utilizing modern technologies such as Salesforce, ClickSoftware, Esri/ArcGIS, SQL, Oracle, Power BI, Data Lakes, JD Edwards, TIBCO, WebService APIs + Integrations and.
• I drove remarkable cost savings in licensing/subscriptions and implementations (65% discounts in some cases) by negotiating contracts with several premier software providers from RFP to implementation.
• I sustained 100% retention of highly skilled technical staff, including loyal champions of the company for 8+ years.
• I contributed to the development of a technical delivery model across all divisions for IS by recommending best practices to executive management.
• I embraced new spirit of growth to the BI team culture to be one of business partners/enablers, sharing proactive insights to the business, and hosting bi-weekly BI review calls.

Vancouver, Canada Area

• In this previous position, I authorized and led the agile implementation of ClickSoftware applications across dispatch and field operations (Roster, Schedule, Analyze, Work Order, Optimization AI & ML engine config).
• I restructured the entire organizational culture and outperformed daily operations to achieve targeted objectives.
• I secured and closed several $multimillion deals with customers at point of renewal. Accomplished through digital transformation at the application level and then the backend data store.
• I drove entire RFP process at point of an 80% increase to the software renewal by onboarding excellent candidates and offerings and settling on Salesforce with a 65% discount in the end, ensuring successful system.
• I headed enterprise application implementations, notably ClickSoftware, BillFlex tied to Payroll and Billing integration/automation in a ticket to cash paradigm that saved 100s of hours in admin time.
• I introduced and enforced the business to software development road-mapping principles and delivery through yearly cycles with updates / calibrations throughout the year.

Coquitlam, British Columbia

• During my time as a Resource Planner, I oversaw and scheduled technician deployment, while considering multiple customer requirements with the aim of delivering enhanced experience. I performed extensive gap analysis.
• I trained and inspired the workforce to be very productive in the winter season and boosted headcount in the winter to secure volumes from #1 client in the spring; I yielded significant revenue by eliminating the.

Coquitlam, British Columbia

While serving Ledcor Technical Services Ltd, I ensured effective management of the war-room environment for day-of dispatch of 700+ field technicians. I delivered top-level support to the deployment of new dispatching systems for largest customers. Researched and arranged resources to develop timely as well as efficient workflow.

Richmond, British Columbia

Vancouver, Canada Area

Burnaby British Columbia, Manila Philippines