Robson Marques Email and Phone Number

With more than 20 years of experience in collections and customer care, I am an Associate Partner - Senior Expert at McKinsey & Company, where I support the Collections and Customer Care Practice for Latin America. I help clients across various industries and sectors improve their collections performance, optimize their processes, and enhance their customer experienceAs a senior collection and customer care executive I led a transformation process for Brazil's largest telco, and a team of experts from different countries, replicating best practices in collections and operations in 3 Latin American countries (Colombia, Peru and Chile) for a Spanish multinational telcoAdditionally as commercial and operations head of a collections company in Brazil, I led the expansion their portfolio in this country and the international expansion with operations in SpainMy mission is to deliver distinctive, sustainable and measurable results for companies, leveraging my expertise in collections, analytics, digital, technology and customer care operations. I also contribute to the development and dissemination of knowledge and best practices. I am passionate about solving complex problems, collaborating with diverse teams, and creating value for companies and society