Rob Wilson Email & Phone Number

Johnston, Ri, Us

Franklin, Massachusetts, United States

•Act as primary application relationship contact for client and establish strong partnership with stakeholders within client organization.•Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise.•Manage adherence to client and internal application business case metrics and profitability.•Manage intake of client requests related to application revisions, extensions, and improvements.•Develop… Show more •Act as primary application relationship contact for client and establish strong partnership with stakeholders within client organization.•Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise.•Manage adherence to client and internal application business case metrics and profitability.•Manage intake of client requests related to application revisions, extensions, and improvements.•Develop and drive client application road map for continuous improvement, as well as short & long-range application enhancements.•Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients.•Manage fulfillment and adherence to change order, SOW, and MSA terms.•Work closely with the design and application development teams to keep abreast of application changes to identify potential issues and/or opportunities within or related to the client.•Pursue opportunities for account growth and new business, involving Account Management Director and or VP.•Facilitates client status reporting and reviews including: call reviews, action logs, monthly account reviews, and periodic business reviews.•Develop and interpret weekly scorecard/performance data and portions of regular (quarterly) business reviews highlighting proactive activity, trends, etc.•Bridge gap between the application actual performance and the improvements over time.•Responsible for continuous process improvement, which translates directly into adding value to applications.•Utilizes reports to isolate areas in need of attention or analysis, validate continued successful performance or provide immediate notification when issues arise. Show less

Franklin, Ma

•Demonstrate Intent Analyst functions to provide front line support for client and demo applications in by operating within Adaptive UnderstandingTM technology to listen to client requests, interpret the meaning, and then enter this data into software.•Observe and document potential improvement areas with an eye towards improving overall quality and usability while in the production environment. •Present demonstrations to clients, prospects and other Executive Briefing Center… Show more •Demonstrate Intent Analyst functions to provide front line support for client and demo applications in by operating within Adaptive UnderstandingTM technology to listen to client requests, interpret the meaning, and then enter this data into software.•Observe and document potential improvement areas with an eye towards improving overall quality and usability while in the production environment. •Present demonstrations to clients, prospects and other Executive Briefing Center visitors. Become a subject matter expert on how unique the technology works. •Successfully complete a range of independent and group projects, including working with organizations within Interactions such as professional services, marketing, pre-sales and account management and developing collateral that showcases each organization or adds to the Executive Briefing Center experience.I worked 6 months directly with Finance to:•Validate invoice pricing lists to customer contractors to ensure all contractual transactions and pricing are accurate.•Work with Professional Service and Account Management teams to properly program/tag these transactions.•Validate the current transaction tagging (vertical billing)/ (horizontal billing) is accurate based on the terms of the latest executed contract.•I developed a consolidated database of all transaction pricing and transaction definitions by customer application crucial to company revenue and budget planning.I worked 4 months in Client Services to:•Analyze various applications, providing insight through Call Quality Reviews across all major industries, benefiting Artificial Intelligence/ Machine Learning scientists to improve company technology.•In a constant collaboration on various projects looking to better the "customer success" experience through various applications. Show less

Boston, Massachusetts

• Tutored and mentored a cohort of 46 third grade students in English Literacy and comprehension to prepare for MCAS testing and instill independent study skills• Coached 9 students on attendance and behavior through daily check-ins and goal setting• Co-lead diverse team to execute whole school attendance initiatives and maintained a weekly attendance data display• Lead groups of 15-20 diverse volunteers in physical service projects such as painting school murals in… Show more • Tutored and mentored a cohort of 46 third grade students in English Literacy and comprehension to prepare for MCAS testing and instill independent study skills• Coached 9 students on attendance and behavior through daily check-ins and goal setting• Co-lead diverse team to execute whole school attendance initiatives and maintained a weekly attendance data display• Lead groups of 15-20 diverse volunteers in physical service projects such as painting school murals in Boston• Chaperoned various field trips, planned school events such as Color Day and Attendances to support school values Show less

Durham, Nh

• In charge of recreation building• Perform and record financial transactions for the facility• Assisted Guests by answering questions in person and over the phone about the facility• Managed inventory of equipment being checked in and out of the facility• A part of a hiring committee team to conduct interviews for potential future candidates as well as review and critique resumes for candidates possible future job opportunities• Assisted in conducting a blueprint for new… Show more • In charge of recreation building• Perform and record financial transactions for the facility• Assisted Guests by answering questions in person and over the phone about the facility• Managed inventory of equipment being checked in and out of the facility• A part of a hiring committee team to conduct interviews for potential future candidates as well as review and critique resumes for candidates possible future job opportunities• Assisted in conducting a blueprint for new recreation facility providing knowledge and assistance in displaying gym equipment Show less

Franklin, Ma

• Responsible for filling, rotating, and cleaning the produce department and the storage area. Ensure all dated items are organized and rotated properly• Assisting members with courteous and friendly customer service• Assisting the Produce Manager with Inventory and order processes as needed• Unloading product from the truck and placing it in the proper storage areas

Durham, Nh

• Spoke with a variety of members of the UNH community over phone, ranging from parents, boosters, employees, and alumni while verifying information and employing sales skills in asking for monetary contributions to the university.• Help build trustworthy relationships during calls was important in grasping the client's attention in order to update them on campus news and raise money for the university.

Durham, Nh

-Monitor the status of food placement and cleanliness throughout the dining establishment.-Aid in customers or students requests pertaining to certain food items.-Assist other employees in the dining establishment when needed.

• Beat writer for UNH Men’s Soccer and UNH Women’s Ice Hockey• Wrote at least one article per week varying from breaking news to profile articles• Live-tweeted games, providing up to date stats and commentary• Wrote other pieces covering other UNH athletic teams

Bellingham, Ma

• Ensure a faultless customer service which gratifies customer needs.• Be involved in packing, weighing, and labeling products as required.• Ensure that counters are well stocked and refrigerators neat.• Ensure attractiveness in displaying all food items in conformity with quality standards.• Ensure the storage of food at the appropriate temperature according to approved health standards.• Guarantee cleanliness in decorating and serving food in compliance with hygienic… Show more • Ensure a faultless customer service which gratifies customer needs.• Be involved in packing, weighing, and labeling products as required.• Ensure that counters are well stocked and refrigerators neat.• Ensure attractiveness in displaying all food items in conformity with quality standards.• Ensure the storage of food at the appropriate temperature according to approved health standards.• Guarantee cleanliness in decorating and serving food in compliance with hygienic regulations/standards.• Ensure that the supervisor is aware anytime food quantities are not enough in supply.• Ensure compliance with all quality standards, principles, guidelines and policies of McDonald’s. Show less

Bachelor'S Degree, English/Journalism

Activities and Societies: Theta Chi Fraternity The New Hampshire

Continuing Studies Certificate, Business Administration And Management, General

High School Diploma

Activities and Societies: Bellingham Varsity Hockey