• Conducted thorough requirements analysis to ensure comprehensive requirements for all development work.• Developed and executed detailed test plans based on project requirements and design specifications.• Utilized Azure Data Studio and SQL for test scenario setup and checking test outcomes and Postman for API testing.• Identified and reported software defects using Jira, collaborating closely with seven-member Scrum team to resolve issues.• Participated in Agile ceremonies such… Show more • Conducted thorough requirements analysis to ensure comprehensive requirements for all development work.• Developed and executed detailed test plans based on project requirements and design specifications.• Utilized Azure Data Studio and SQL for test scenario setup and checking test outcomes and Postman for API testing.• Identified and reported software defects using Jira, collaborating closely with seven-member Scrum team to resolve issues.• Participated in Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to ensure alignment with project goals and timelines.• Documented and maintained an internal knowledge base.• Provided technical support and training to the support and implementation teams.Achievements:• Worked with the implementation and development teams to define and structure the QA role, resulting in an immediate and significant decrease in number and severity of user-reported bugs.• Initiated an automation project for regression testing using Cypress, helping to shift focus from maintenance to innovation.• Became a subject matter expert in the external integration process for OSHA reporting and lab result imports/exports, including performing all testing for a Labcorp certification project. Show less

• I was part of a five-person team that developed a support ticket management application for a cybersecurity company, Reveal Risk. When a client wants a new technology evaluated for risk, they can use the application to submit a ticket to the cybersecurity assessors. The application helps the cybersecurity company standardize request data and track the progress of requests from submission to completion.• My contributions included both front-end and back-end development work, focusing on… Show more • I was part of a five-person team that developed a support ticket management application for a cybersecurity company, Reveal Risk. When a client wants a new technology evaluated for risk, they can use the application to submit a ticket to the cybersecurity assessors. The application helps the cybersecurity company standardize request data and track the progress of requests from submission to completion.• My contributions included both front-end and back-end development work, focusing on the application's UX and styling and building the ticket table with sorting and filtering.• Technology used included: MongoDB, Mongoose, Express, Node.js, React, Reactstrap, Figma Show less

• Tested new releases and hotfixes, using Jira to report new bugs and track test results.• Created and executed data migration plans for onboarding companies.• Trained onboarding company’s staff first by learning about existing workflows and then by helping to translate and optimize workflows as part of moving onto new software.• Gathered requirements for new feature requests and collaborated with clients and the developer on functionality and design.• Assisted clients with external… Show more • Tested new releases and hotfixes, using Jira to report new bugs and track test results.• Created and executed data migration plans for onboarding companies.• Trained onboarding company’s staff first by learning about existing workflows and then by helping to translate and optimize workflows as part of moving onto new software.• Gathered requirements for new feature requests and collaborated with clients and the developer on functionality and design.• Assisted clients with external integrations for MailChimp and HubSpot using Zapier and Tourcube’s REST API.Achievements:• Managed onboarding, implementation, user-training, and support for up to 10 different clients, ranging in size from 2-60 employees.• Created and maintained XML stylesheets using Stylevision for various integrated PDF trip itineraries (including trip overview, trip planning, trip FAQ, and trip details). Show less

• Supported general office operations including catalog and tour-related mailings.• Managed trip reservations and guest communications and assisted 5 staff with itinerary development and IT support.Achievements:• Project lead for onboarding a new CRM & booking software in beta, which included communicating with the developer about feature requests and bugs and training 5 staff on the new software.

• Provided marketing, e-commerce, and inventory management support for this interior design company. • Monitored and communicated with customers regarding the status of orders. • Maintained and tracked inventory using Retail Edge and placed special orders with vendors.• Managed the e-commerce website and updated website.• Created marketing materials including photography and videography for use on Social Media.

• Implemented client-requested website updates and made suggestions for enhanced user experience.• Researched and presented new methods and approaches to employees, including responsive design and WordPress.

• Co-founded and managed this athletic training program with a partner. • Created and led intensive group and individual training for athletes of all ages in running and skiing. • Organized and promoted programs via online (social media), print, and sponsorship of competitive fundraising skiing and running events.

• Supported a variety of projects using primarily GIS and URMC’s Thermal Direct technology. • Gathered, entered, and analyzed data with Excel.