Robyn M. Email & Phone Number

Baltimore, Maryland, United States

Jessup, Maryland, United States

• Improved system for monitoring purchase orders, including pricing confirmation, resolution of order discrepancies, and return merchandise authorizations for missing and damaged material.
• Issued weekly purchase order reports to communicate back orders and delays.
• Communicated with management, sales team, and purchasing counterparts at other locations.
• Saved company several million dollars in inventory costs by canceling old backorder products, and negotiating with suppliers to cancel and convert unnecessary backorders.

Hanover, Maryland, United States

• Resolved invoices several months past due and entered them into the payment system.
• Reorganized a neglected accounts payable filing system, collecting updated information and documents.
• Promoted to Buyer and reorganized the entire operation, correcting deficiencies by tracking returns and credits due and organizing purchase order files.
• Managed over 100 vendor accounts during COVID-19 as sole Buyer and successfully maintained an organized and efficient purchasing department within six months.
• Maintained required stock levels and submitted purchase orders for additional supplies.
• Inspected product on receipt for quality issues.

Timonium, Maryland, United States

• Processed accounts payable and accounts receivable transactions, completed monthly check runs, and performed month-end and year-end closing, including preparing financial statements.
• Checked invoices for correct pricing and quantities, investigated inventory discrepancies, and supported the chief of operations in inventory record accuracy by participating in cycle counts.
• Negotiated lower costs with vendors for restocking and freight costs.
• Expedited long-lead items to ensure on-time customer delivery by working with factories and sales representatives to expedite receipt.
• Managed administrative needs for the store and sales team in the absence of the operations chief.
• Improved an ineffective order tracking system by making order information readily accessible to the warehouse and sales team and reducing company costs by keeping accurate inventory and freight charges records.

Hunt Valley, Maryland, United States

• Delivered an effortless experience for customers by providing solutions to complex issues.
• Supported customers with filing claims on items not received or not as described and for transaction and payment issues, using investigative skills and technology to resolve roadblocks to solutions.
• Actively listened and empathized with customers to resolve their cases.
• Made decisions on claims, deciding in the buyer's or seller's favor based on existing PayPal policies.
• Surpassed departmental goals in customer rapport metrics, obtaining performance bonuses each quarter.

Baltimore, Maryland, United States

• Assisted taxpayers, CPAs, business licensing departments, accountants, and attorneys in matters of taxation within the department field of revenue production.
• Represented the Compliance Department at hearings regarding audit disputes.
• Assisted taxpayers with technical questions regarding filing requirements and audits through call center and in person.
• Processed electronic fund payments for the business tax unit.
• Promoted from payment processing clerk to income tax auditor during tenure.