Robyn Nel

Robyn Nel Email and Phone Number

Recoveries Team Mentor @ Planet42
Johannesburg, GP, ZA
Robyn Nel's Location
Johannesburg, Gauteng, South Africa, South Africa
Robyn Nel's Contact Details

Robyn Nel work email

Robyn Nel personal email

n/a
About Robyn Nel

I consider myself to be determined, ambitious and a dedicated individual, who possesses outstanding communication and personal skills. I can work in diverse and varied environments, comprised of teams or as an individual exercising competent and diligent characteristic. I am particularly self-motivated and self-disciplined.I can work according to set goals and deadlines. I enjoy taking on new and exciting challenges and can handle pressure well. I believe I am organized, structured and methodical by nature. I am always professional and responsible in my conduct. My ability to learn at a fast pace, as well as my accuracy and attention to detail, ensures that I efficiently complete all given tasks.I also believe to have a strong sense of duty, being responsible, reliable and extremely service driven. I have gained knowledge in some of the following industries: Motor Industry, Administration, Sales, Mining, Chemical, Transport, Transmissions, Industrial and Hazard waste, Vehicle and Asset Recoveries and Collections etc.

Robyn Nel's Current Company Details
Planet42

Planet42

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Recoveries Team Mentor
Johannesburg, GP, ZA
Robyn Nel Work Experience Details
  • Planet42
    Recoveries Team Mentor
    Planet42
    Johannesburg, Gp, Za
  • Planet42
    Recoveries Team Mentor
    Planet42 Sep 2021 - Present
    South Africa
    • Supervise recoveries team, ensuring they meet team targets.• Provide feedback and identify areas for improvement• Plan and develop campaign strategies for the month to ensure Termination portfolio• Handle escalated customer issues and disputes, aiming to resolve themefficiently and amicably.• Provide guidance to team members on dealing with difficult customers andcomplex situations• Ensure payment allocations & statement requests are action timeously• Take over of calls at request• Monitoring and Reporting number of recoveries per month- DEF PER customers• Ensures ongoing training and mentoring of staff as and when required• Performance reporting on recoveries
  • Planet42
    Asset And Debt Recovery Specialist
    Planet42 Dec 2021 - Apr 2022
    • Serve as the first point of contact for customers requesting to return orsurrender their vehicle. The agent must provide timely assistance to theclient and service providers to facilitate a reasonable turnaround time torecover as per SLA.• Coordinate with towing companies, repossession partners, and otherservice partners to arrange vehicle recoveries and assistance services forcustomers. Ensure that service providers respond promptly and efficiently tocustomer requests.• Maintain clear and effective communication with customers, serviceproviders, and internal teams throughout the recovery process. Provideupdates to customers on the status of their requests and ensure that anydelays or issues are promptly addressed.• Document all customer interactions, service requests, and resolutionsaccurately and thoroughly in the company's systems or databases. Ensurethat all relevant information is recorded for future reference and reportingpurposes.
  • Planet42
    Customer Service Specialist
    Planet42 Sep 2021 - Dec 2021
    . Customer Support . EDC Support . Validations . Dealer Support
  • Jaguar Land Rover Waterford
    Costing & Invoice Clerk
    Jaguar Land Rover Waterford Jan 2018 - May 2020
    Fourways, Johannesburg, Gauteng, South Africa
    • New Service bookings• Costing and invoicing of all workshop jobcards• Customer relations• Workshop admin• Internal vehicle stock control• Cash book
  • Motus Ford Germiston
    Internal Audit & Stock Controller
    Motus Ford Germiston Jul 2015 - Jan 2018
    Germiston, Gauteng, South Africa
     New vehicle stock and admin controller Licence and registration of all new vehicles sold WACing of all new vehicles Fleet assistance within the group Fleet and warranty claims Internal New sales audit
  • Metal Used Spared And Rebuilds
    Recoveries Administrator/Fleet Controller
    Metal Used Spared And Rebuilds Sep 2008 - Jul 2015
    Booysens, Johannesburg, Gauteng, South Africa
     Vehicle Recoveries Administrator Transport and logistics Upliftment, settlement and re-registration of accident damagedvehicles Accounts controller Control over company drivers Co-ordination of collections and deliveries of vehicles  Service and maintenance of company fleet vehicles and trucks
  • Cargo Motors Germiston
    Reception, Admin & Service Controller
    Cargo Motors Germiston Mar 2006 - Aug 2008
    Germiston, Gauteng, South Africa
    Duties: Cash book Reception Customer Liaison Service Bookings Costing and invoicing Authorisations Service advisor

Robyn Nel Education Details

  • Germiston High School
    Germiston High School
    Geography

Frequently Asked Questions about Robyn Nel

What company does Robyn Nel work for?

Robyn Nel works for Planet42

What is Robyn Nel's role at the current company?

Robyn Nel's current role is Recoveries Team Mentor.

What is Robyn Nel's email address?

Robyn Nel's email address is ro****@****t42.com

What schools did Robyn Nel attend?

Robyn Nel attended Germiston High School.

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