Robyn Barton Email & Phone Number

Portland, Or, Us

- Partner with functional leaders and HRBPs to ensure alignment of learning initiatives and strategies with local and global business needs.- Conduct performance improvement & needs analyses to help business leaders in identifying and addressing talent development needs.- Lead complex design & development project teams.- Use learning metrics and analytics to measure impact of learning solutions and recommend continuous improvement methods in partnership with business leaders.- Identify and leverage tools, processes, procedures, and technologies to address gaps and continuously improve the learner experience.

Portland, Oregon, United States

- Manage a team responsible for global, end-to-end ownership of the Interview Enablement program, including but not limited to: Strategic planning, operational roadmapping, planning execution, managing day to day operations, and reporting on impact, status and dependencies to senior leadership.- Lead execution through program management of Talent programs within the Talent Team.- Identify need for, create, and launch strategic programs aimed at achieving goals and Objective Key Results (OKRs) for Talent.- Identify immediate priorities and analysis of Coinbase talent while helping scale out future hiring.- Use data to produce analytics report to help inform, support, and guide strategic decisions.- Streamline and document change management implementations around program and its impact on hiring methodology.

Portland, Oregon, United States

- Define the global vision, direction, high-level priorities and goals for the Talent Development (L&D) team, in collaboration with executive leadership and cross functional stakeholders.- Manage, develop, and inspire a growing team of instructional designers, training & development specialists, and program/project managers. - Ensure learning programs meet core business strategies and elevate both individual and overall business performance by developing and reporting performance-related metrics to stakeholders.- Implement strategies to increase sustainability of learning and performance solutions and programs.- Lead the requirements gathering and vendor selection process for new learning systems and tools, such as PartnerHero's LMS and LXP.- Improve strategic plans to ensure our virtual learning offerings are effectively structured and well-managed to achieve key business objectives.

Portland, Oregon Area

- Oversee global Safety & Claims training programs and projects, including all initiatives on the Operational Change Management (OCM) roadmap.- Hire, onboard, and directly manage a team of Project Managers, while also managing dotted line relationships with Regional Training Leads and their teams.- Build and maintain relationships with Safety & Claims Leadership to ensure that programs are aligned with business objectives and informed by main contact and performance drivers.- Conduct needs analyses, estimate LOE, maintain detailed project documentation, assess and mitigate risks, strategically allocate resources, and provide regular status updates and AARs to stakeholders.- Collaborate with Quality, Business Process Improvement, Operations, and Knowledge Management to drive timely, data-driven training interventions and add value to training products/approaches. - Monitor the speed to proficiency on core CS and Trust Operational performance metrics and ensure accuracy of curricula against operational changes.

Portland, Oregon Area

- Design, implement, and scale the Trust & Safety Training Certification Program across a global team of 24 trainers at six vendor sites.- Coordinate a team of internal trainers responsible for supporting the Certification Program in each region. - Organize and facilitate regular calibration sessions to norm on the scoring of trainer performance.- Design and maintain comprehensive training curricula and content for the initial onboarding and continued development of Crisis Response Managers and Fraud Prevention Analysts.- Collaborate with cross-functional teams to execute large-scale change management requests, including the launch of new policies, work-types, internal tools, or customer-facing products across both Trust & Safety and CX.- Create launch plans, draft internal communications, and design training materials for global change initiatives.- Analyze data from quality insights to measure the efficacy of change management launches and inform future process improvements.

Dublin, Ireland And Portland, Oregon

- Worked with Trust & Safety (TNS) leadership to develop and enhance internal workflows and policies.- Drafted customer-facing email templates for a variety of complex TNS issues. - Acted as an official mentor to new TNS hires. - Provided empathetic support to users through the resolution of complex personal safety and property damage cases. - Worked with Legal and Comms teams to close the loop on escalated incidents in order to mitigate any potential blow back.- Flagged and monitored inappropriate content, scammers, scrapers and fraud cases while recognizing and communicating trends to the broader organization.

Florence Area, Italy

- Was the first point of contact to efficiently and thoughtfully resolve customer complaints via phone calls, emails, and live chats. - Appropriately identified and escalated urgent issues. - Arbitrated disputes between users.- Resolved complex payment issues.

Lake Oswego, Oregon, United States

Beaverton, Or

- Instructed high-level volleyball technique and strategy.- Organized and supervised travel, team-building activities, and competitions.- Promoted sportsmanship, communication, and problem-solving with athletes and parents.

Vilnius, Lithuania

Assisted the head Regional Security Officer with everyday duties and represented the U.S. Embassy in meetings and at official functions. Was granted 'Secret Level' government security clearance. Created a security protocol manual for the Ambassador’s residence, edited official briefs and cables, assisted with visit of a US Congressional Delegation.

Bba, Major: Marketing With An International Emphasis. Minor: Economics

Activities and Societies: Member of W&M Varsity Women's Basketball Team 2006-2010. Full Scholarship Recipient.

Master Of Business Administration - Mba

The Quantic MBA degree program is a highly-selective, skill-oriented business school program with a 7% acceptance rate. Aligned.

Master'S Degree, Fashion Management

Domus Academy has been ranked by Businessweek as one of the 30 Best Schools of Design in the World. Following a cross-field.

Study Abroad, International Business

Intensive Language Program (One Semester), French Language

Study Abroad, Economics