Roc Wang Email & Phone Number

深圳

Responsible for the daily management of the global service operation and maintenance and technical support team of intelligent product line products; covering a variety of product types and models of end, edge and cloud. Improve and optimize the technical support system, build various work contents including systems, processes, systems and codes, etc.; promote the smooth and efficient operation of the after-sales service of the product line.

Hk Region

In charge of region operation and product job, included Hong Kong, Philippines, Vietnam, Taiwan and Macao.A simpler/flatter and more effective organization. Included business development, expense control, region product definition, before-sales technique support, new model sales & marketing training, delivery, sell-out improvement, Product life-cycle health analysis and sales management and also commercial customer relationship management.

Shenzhen

In charge of APAC after-service management; includes India, Philippines, Malaysia, Indonesia, Thailand, Myanmar, Vietnam, Hong Kong and Taiwan.An international organizations which had 23 colleagues. Included after-service network build up in emerging market economy. Took responsibility for KPI and Customer Satisfaction; included network management, cost control, brand promotion, team building and so on.

Shenzhen

Led CPM team members to join project team as role of after service project by project. In order to get all works ready before new product launch to market, and support to EOL continuously. Such as service strategy input, after service agreement negotiate with IDH and so on. Meanwhile build and managed the team.

Huizhou & Nanjing

As technique support engineer in Nanjing city, Jiangsu province during May, 2004 to Feb, 2006. Between Mar, 2006 to Feb, 2009, as a lever 3 repair support engineer in Global Master Repair Center. Designed ALCATEL PCBA repair process and set up the line in MRC. Took responsibility for PCBA fix rate, repair guidance and repair skill training to technicians.

硕士, Integrated And Practicing Management

Bachelor'S Degree, Electronic And Information Engineering