Rachel O'Caeleigh Email & Phone Number

Indianapolis, In, Us

⬧ Direct organization-wide Privacy feature rollout, resolving issues with engineering for seamless release.⬧ Ensure compliance with privacy standards by implementing data deletion processes.⬧ Drive campaign targeting innovation, aiding in multimillion-dollar deal closure and patient satisfaction.⬧ Enhance Patient Feedback features, improving user interaction and experience.

⬧ Coordinate Patient Feedback general release, enhancing user experience across Phreesia's provider network, and bringing a flagship Life Sciences brand back on the Phreesia platform. ⬧ Draft business cases and product requirements for new Life Sciences offerings.⬧ Analyzed Patient Feedback trends, providing actionable insights to leadership and cross-functional teams for strategic decision-making.

Remote

⬧ Proposed & led Patient Feedback feature launch from proposal to beta, to address the root cause of client inquiries and escalations. ⬧ Resolved average of 59 client requests per month, supporting de-escalation and maintaining revenue.⬧ Served as subject matter expert for 650-person team, addressing complex provider client inquiries on Phreesia’s Campaigns product. ⬧ Implemented strategic initiatives to boost transparency and communication, resulting in measurable reduction of revenue loss and improved client relationships.

⬧ Presented Phreesia's solutions to clients, tailoring to specific needs with sales engineers.⬧ Secured six contracts, generating $393,700 in revenue from diverse healthcare practices.⬧ Utilized consultative sales techniques to effectively address client challenges.

⬧ Recruited and trained new Account Associates monthly, enhancing team skills and readiness.⬧ Led remote onboarding, ensuring seamless transition and improved training efficiency.⬧ Managed a team of 6, guiding them to achieve target promotions and career growth.⬧ Utilized CRM analytics to extract sales insights, enhancing performance metrics.⬧ Exceeded team sales quotas during pandemic, demonstrating resilience and adaptability.

Indianapolis, Indiana Area

⬧ Drove full-cycle sales, from lead activation to deal closure, maintaining a proposal-to-sales rate above 60% and consistently surpassing quotas up to 209%.⬧ Promoted to Account Associate Sales Manager role within 9 months

Indianapolis, Indiana Area

⬧ Designed 2 study abroad programs in Europe using market insights to define target audiences.⬧ Oversaw 76 programs across UK, Europe, and Oceania, ensuring high standards and engagement.⬧ Created community-building events to boost awareness and understanding of new initiatives.

Washington, District Of Columbia, United States

⬧ Conducted research and proposals for program development, enhancing global study abroad opportunities.⬧ Managed study abroad programs in China and India, ensuring seamless operations and communication.⬧ Facilitated program organization with attention to detail, achieving high participant satisfaction.

Charlottesville, Virginia Area

• In a graduate practicum position, assisted in the design of experiential field labs and faculty led trips on Semester at Sea, working with faculty, local hosts and tour operators. Maintained accurate records of student evaluations, budget information and international contacts.• Based on student feedback, created a “Preparation-Action-Reflection” framework for service learning that was implemented on Spring 2014 voyage to better facilitate meaningful service experiences for students and local communities.

Pune Area, India

Advised American undergraduates on all aspects of life in India, from health and safety to academics and extracurricular activities. Served as a cross-cultural facilitator between the Indian staff and American students. Documented program activities in weekly reports and photographs.

Ba, Global Development Studies

Activities and Societies: Washington Literary Society and Debating Union, Peer Health Educators

Master'S Degree, International And Comparative Education

Activities and Societies: International Education Neighborhood Co-Chair