● Created Secure AI Chatbot solution using Azure OpenAI and AI Search.● Authored deployment guides and customer workshops.● Defined AI use cases for NIST compliant organizations.● Conduct Azure-centric workshops on Governance, Compliance, Responsible AI, Identity,Roles, Security, Backup and Disaster Recovery● Led cybersecurity architecture for large-scale projects, integrating Microsoft Sentinel forimproved SIEM/SOAR, compliance, and security.● Spearhead AI initiative using customer's proprietary data, enhancing decision-makingwith Azure's Responsible AI and data security principles.● Architects Secure Landing Zones for Azure● Designs Secure Research Enclave Landing Zones for data science researchers● Implements Azure Landing Zones using Terraform automation● Works directly with customers first onboarding to Azure to guide them through thejourney from pre-sales thru implementation and as far as onboarding to managedservices.● Designs and Delivers Azure Virtual Desktop (AVD) to organizations of all sizes● Conducts Azure Cloud Readiness workshops (training classes) on topic running fromGovernance to Networking to DR/HA/Backup

Provide Microsoft-centric Pre Sales support for national sales team● Proactively scopes the technical solution required to address customer requirements● Secures input from all necessary solution stakeholders within the customer.● Works directly with customers' technical staff to ensure a deal’s “technical close.”● Meets assigned targets for profitable sales growth in assigned product lines, nationally.● Coordinates closely with internal sales, sales support, and service resources to alignsolution design with customers’ business requirements.● Evangelize new products and solutions to the sales team, organization, and customers.● Manages partner relationships with Microsoft and other partners in the MS ecosystem● Monitors customer support for technical solutions proposed throughout the salesprocess and alerts the sales and account teams to potential risks of deal closure.● Demonstrates technical writing and presentation excellence by creating Statements ofWork created for Microsoft-centric projects of all sizes.

● Fine-tuning of Exchange 2016 On-Premise Server Architecture● Global Implementation of Exchange 2016 environment (DV/QA/Production)● Senior Level Exchange resource for project tasks (documentation, implementation, etc)● Lead mail migration team for migration of 6,000+ mailboxes from Notes to Exchange● Define, Document & Implement Role Based Access Control for Exchange● Define, Document & Implement Exchange Audit Logging Requirements● Create and Document patching process for Exchange servers around the globe● Lead training sessions for NOC/Ops Support, L2/L3 on Exchange Server 2016● Post-Migration support for Exchange 2016 (hardening, database balancing, monitoring)● Define and Document many operational tasks for maintaining Exchange Ecosystem● Support engineers with other messaging systems (Skype for Business, eVault, Mobility, Message Hygiene) - work closely with Backup\Restore team on NetBackup system

•Arrangements for Hip Hop, R&B, Dance•End-to End production of Hip Hop albums for several artists•Engineer for large Analog to Digital conversions•Assistant Engineer•ASCAP Publishing

• Manages a team of eight IT consultants with a wide range of skill sets• Leads a Managed Services service desk adhering to SLAs• Architects solutions for full-Cloud and hybrid-Cloud migrations and implementations• Maintains Microsoft partnership for several competencies• Identifies pain points and needs of organizations of all sizes across many industries• Functions as a Solutions Architect and Sr. Microsoft Consultant• Improves “The Process” to increase productivity and utilization• Writes proposals, SOWs, contracts and project plans• Collaborates with sales staff to architect new product offerings for managed services• Manages projects from start to finish using standard methodologies

Function as a Sr. Infrastructure Consultant – 35% •Scopes simple or semi-complex projects based on business requirements •Creates simple or semi-complex Statements of Work (MS Services Specific) •Leads semi-complex projects to completion on time and on budget •Leads teams for deployment activities to meet deliverables (MS Services Specific) •Works as Sr. Microsoft Technology Engineer levelPre-Sales Subject Matter Expertise (SME) – 30% •Assesses customers’ met and unmet needs and recommends solutions that optimize value •Proactively scopes the technical solution required to address customer requirements •Secures input from all solution stakeholders and adapts solutions to ensure appropriate support •Opportunistically pursues additional opportunities with existing customers •Act as visionary and strategist for the implementation of Microsoft infrastructure products •Work with technical writers to ensure quality internal and external client-oriented documentationWork Force Management, Supervision and Mentoring – 25%(Professional Development) •Assists staffing coordinators who define project team requirements for projects in solution area •Work with Delivery Management to define overall recruiting needs and expertise in solution area •Work with Delivery Management to establish professional development needs for practitioners in solution area •Mentor and guide more junior technical resourcesManage and Operate ProSource Solutions PoC Environment – 10% •Take ownership of a Microsoft services specific solution offerings •Develop and execute a solution strategy and business plan that support product growth •Shape, design, and plan specific service lines in product area •Spearhead product marketing and product development

Functioned as the Team Lead and Supervisor in a volatile environmentGuided six senior level engineers in restoring backups to hundreds of enterprise level servers.Coordinated with the server and network teams within PNC, along with the integrators Dell, EMC, and Microsoft to restore hundreds of virtual servers.Designed and maintained three shift scheduled for several days until the Disaster Recovery was restored.

Serve as Project Manager and Technical Lead on Windows 7 “zero touch” Roll-out ProjectServe as Project Manager and Technical Lead on System Center Implementation ProjectServe as Technical Lead on Field GIS Project.Work with Assistant Commissioner’s staff to ensure Security Audit ComplianceDesign, document and implement Division of Water’s end-user Security PoliciesDesign, document and implement Field-GIS Infrastructure, laptop Ghost Image and GIS Data Update procedure (automated “zero touch’ re-imaging).Procurement of laptops and storage equipment for the Field GIS Project (200 users)Exclusive Network/Server support of the Division of Water’s $30million GIS project’s closing phases; working closely with GIS management on Active Directory administration/implementation, system architecture and hardware/software design, strategies and best practices.Capacity planning for VMWare Infrastructure using ESX Server and many of its features.Work with APC to plan and implement power and UPS solution for GIS core/server room.Collaborate with network administrators at several different City departments to support the GIS system and make it accessible by all City Departments (first of its kind).Design IP/Subnet Scheme for many networks inside GIS Firewall including Backup Network, VMWare Network, Oracle 10g Cluster Network – etc.Setup of Windows servers running software to integrate Division of Water’s Dispatch and GIS mapping systems.Asset Management and Procurement – Contract Management Active Directory Design, Upgrade, Implementation and AdministrationDocumentation - Instructional documents, Tech-Manuals, Change ManagementSupport and Installation of Accela Automation and Accela Wireless.

@ First Merit BankWork with client’s existing I.T. staff to tailor their standard desktop image to their users idealwork environment.Plan, design and implement corporate desktop imaging process.Manage recourses such as other support staff, time and equipment.Support First Merit’s executive staff and their highly secure “real time” connection to theDIJA and NASDAQ indexes.Manage and maintain a Veritas Backup Exec software implementationConduct interviews for a replacement consultant before leaving

Client: AlcoaEnterprise wide deployment of Windows 2000 Server and WorkstationComplete ISO safety training and continuing to practice safety procedures at all times.Support legacy systems using touch screen and hi-temp barcode scanning peripherals.Desktop and laptop lease tracking and organization.Installation and troubleshooting of Cisco routers, switches and other networking hardware.Client: Eaton CorporationProvide support for legacy software and hardware while training end-users during a global implementation of Microsoft Exchange 2000.“Batch migration” of mailboxes and personal data from Banyan Vines’ “Beyond Mail” application to Microsoft Outlook 2000Roll-out of thin-client Eaton’s North American Financial Service Center.Client: GE Lighting – NELA ParkDesign test and deploy secure broadband/VPN remote access solution to GE Lighting’s executive staff and high-level managers.Work on various I.T. projects for GE Lighting from DeVore’s offices.End-users training classroom setup and maintenance

IT Support for 100 end users.Plan and design rollout of desktop and mobile computers including operating systems andvarious custom applications.Comply with the FDA’s document storage, procedures and requirements.

Support large sales force both in the US and abroad.Frequent use of remote-control applications for end-user support.

Answer up to 100 help desk calls per-day with a referral percentage of under forty percent.Provide phone support for end users in the United States, Europe and the Middle East