Local Real Estate Expert

Apply real estate practices and principles in the area of real property law, disposition, and appraisal as they relate to buying, selling, and leasing real property.Attend listing appointments.Coordinate appointments to tour homes with prospective buyers.Present purchase offers to sellers for consideration.Create comparative market reports to determine property value.Solicit new business using social media, direct mail marketing, open house and door knocking.Prepare related documents including disclosures, net sheets, inspection reports, purchase and lease agreements.Negotiate sales terms, repairs and commission rate.Analyze all factors regarding title, legal description, interest, mapping, zoning and property condition to determine suitability.Consult clients in the home buying process.Monitor market property values.Maintain records, prepared letters, reports, and correspondence logs.Utilize CRM system " Elevated Network" to stay relevant and present with client database.Arrange for escrow closing with all parties involved.

Served as the first line of contact for customers in the Customer Communications Organization (CCO) within Southern California Edison's Power Delivery Services. Provided the highest quality service in a non-stop, fast-paced, and continually changing environment. Resolved customer issues through the research and analysis of data, reconciliation of inquiries or transactions, and utilization of computer programs/systems. Negotiated credit arrangements. Handled sensitive customer information and issues during disaster outage situations. Maintained a safety conscious work environment by following Edison safety protocols and safe work practices.

Served as a customer advocate resolving service and billing issues for small to medium businesses.Worked as a team member to increase company revenue consistently by 15% for the last two years.Consulted with small businesses to determine their telecommunication needs and provided effective solutions.Issued complex service orders for local and long distance telephone services, high speed internet and wireless services.Coordinated installations of products and services. Handled a high volume of incoming calls.Performed multiple tasks while taking incoming customer calls.Consistently met daily and weekly revenue goals set forth by management.

Researched and verified applicants education and employment history.Gathered information from various sources to authenticate documents received by applicants.Actively used internet search engines.Conducted interviews with the applicant's professional references and made record of their responses.Completed verfications workload in accordance with the company's expectation of 5 to 7days.Promoted positive customer and employee relationships.

Diagnosed and resolved customer wireless technical issues.Communicated complex technical information and terminology clearly to internal and external customers.Explained features and benefits of wireless products and services.Used fact finding questions to gain a better understanding of customer needs and recommended solutions.Provided technical support for wireless data devices.Analyzed current practices and procedures in order to introduce effective process improvements.Assumed personal accountability to ensure all customers received high quality service.Served as an liaison between technical support and network personnel to help resolve escalated subscriber issues.