Rod Cherkas Email & Phone Number

San Mateo, CA, US

Chief Customer Officers and their post-sale leaders partner with me to develop, execute and optimize strategies for their organizations. This enables them to increase customer retention, accelerate time to value, expand revenue faster, and deliver durable growth across all their functional teams. My 20+ years of experience supercharges their ability to.

Partner with Chief Customer Officers and their post-sale executives (PS, CS, Support, Education) at portfolio companies of Warburg Pincus, a leading global growth investor with over $85 billion in assets under management. I work with their post-sale organizations to improve operational efficiency, grow topline revenue, increase retention and accelerative.

When you need an experienced post-sale leader but you are not quite ready for a full-time executive, a fractional leader can be a cost-effective way to efficiently scale your organization. I offer growing companies strategic and operational expertise for all post-sale functions including onboarding/implementation, success management, support, education.

The Chief Customer Officer Playbook helps CCOs and aspiring CCOs to identify, develop and master the skills they need to deliver repeatable results. You will learn from actionable tips, relevant case studies, and easy-to-follow strategies how to accelerate your career and deliver strong business results. Buy it now on Amazon at https://bit.ly/TheCCOPlaybook

New York, NY, US

Pavilion (formerly Revenue Collective) is a private, invitation-only organization exclusively for top Sales, Marketing, and Customer Success leaders worldwide. In addition to my membership, I serve as Chair of the Chief Customer Officer group. We are a community of executives tackling the challenges of scaling Post-Sale operations and improving business.

San Francisco, California, US

I served as an advisor/mentor to On Deck Customer Success (ODCS) program participants and met with them weekly to discuss career growth, strategic challenges, functional best practices and leadership development. On Deck Customer Success is a selected community and brain trust of world-class SaaS Customer Success experts. ODCS fellows build.

San Francisco, California, US

Vista Equity Partners acquired Gainsight during December 2020 for $1.1 billionLed turnaround in the Global Professional Services organization that contributed to significant improvements in profitability, shareholder value and client outcomes: - Improved contribution margin of the Services business by 25 percentage points - Accelerated time-to-first-value.

San Mateo, CA, US

Reported to the CEO and worked with the leadership team to evolve Sequoia's end-to-end client experience and support broader adoption of our mobile app, technology platform, and advisory service offerings. Managed client facing and operational teams that delivered services and solutions to our technology industry client base. Responsible for the CSM.

San Mateo, California, US

Reported to the CEO. Led the Customer Success org which spanned the post-sale client lifecycle. The team consisted of Professional Services (Implementation), Customer Success Management (Adoption, Renewals, Escalation Management), Technical Support, and Solution Consulting across Narvar’s global regions. We worked with leading retail brands to ensure.

San Jose, California, US

Adobe acquired Marketo in September 2018 for $4.75 billionVista Equity Partners acquired Marketo in August 2016 for $1.8 billionJoined pre-IPO through take-private acquisition by Vista Equity PartnersResponsibilities included P&L management and executive leadership of:- Customer Enablement, Adoption and Professional Services- Global Education and Training.

Belmont, CA, US

Reported to the Chief Operating Officer. Scaled the Customer Care organization for the #1 cloud based SaaS provider of state-of-the-art telephony and communications solutions for small and medium sized businesses. Grew global team from 250 to 450+ employees that delivered world class post-sale experiences. Teams provided technical support, implementation.

Mountain View, California, US

Led strategy and implementation of tech support tools and experiences for QuickBooks software and SaaS applications serving 4 million small businesses. Led the Tech Support Services business which grew revenue from $32 million to $54 million in two years. Created policies, processes and customer care tools for 1000+ agents across 7 locations in India and.

Mountain View, California, US

Managed a team of 15 for this payroll services business with 850,000+ subscribers. Helped grow revenue from $100M to $200M+ over three years. Led teams responsible for payroll compliance, customer experience design, operations, supply chain, customer retention, and supportability. Increased the retention rate from 82% to 88%. I was nominated for a Scott.

Mountain View, California, US

Led small, entrepreneurial teams that defined, developed and launched several new online financial services for Quicken’s 10 million users. Gathered customer input through interviews, focus groups, usability and beta tests. Managed ongoing business relationships, led launch preparation, defined the end-to-end offering experience, executed go-to-market plan.

Mountain View, California, US

Product management leader for Quicken Deluxe and Quicken Financial Suite as part of Quicken’s software product line. Defined customer requirements and worked with Engineering teams to develop new features and benefits for annual Quicken software releases. Conducted primary market research, executed usability tests and managed the beta process. Participated.

Redmond, Washington, US

Summer MBA program - Participated in launch preparation for Windows 95. Conducted market research and defined business case for new internet services.

ZA

Strategy consulting for Fortune 500 companies. Consulted for companies including Bell Atlantic, SBC, Cigna, Dupont, and 3M.

Mba

Ba, Economics/Political Science