Rodica D. Email & Phone Number

Bucureşti, România

- Deliver an exceptional customer experience through exceeding KPIs (Key Performance Indicators) effectively. - Deliver service desk for the region and find innovative ways to drive improvements.- Provide consistent communication between SE and service provider, so that any service issues are highlighted, recommendations made, and targets achieved through negotiation and prioritization. - Work with stakeholders to design and agree service strategies. - Provide valuable input into a long-term resource plan for customer service delivery. - Review performance and forecast accuracy and devise an action plan as necessary for the current day/week. Identify any reasons for failure of an SLA (Service Level Agreements) and implement solutions. - Design and develop new ways of working with the internal teams to support best in class user experience. - Strive to exceed targets and empower customers and partners.

Bucureşti, România

- Monitor KPIs.- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. - Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.- Interaction with relevant stakeholders across the organization to discuss, review and capture requirements, highlight project dependencies and support relevant teams and key stakeholders in resolving dependencies.- Participate in sprints (including sprint planning and daily stand-up meetings) for connectivity product improvement.

Bucharest, Romania

- Act as SME by demonstrating leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups, to drive and resolve issues, and hot Service requests in a high-pressure, dynamic, real time environment;- Provide feedback, generate regular reports, analyze and identify trends for process improvement as required; Business intelligence (BI) tools experience;- Handled difficult situations in a fast-paced dynamic environment, timely delivery and maintain a methodical and calm approach while working under stressful situations;- Prioritize ASfP technical support incidents, by proven ability to perform and manage priorities within a consistent high-pressure, complex environment;- Perform necessary actions to meet expected support service levels, having the capacity to influence outcomes, attain results, drive issues to closure, set high standards of performance and pursue challenging goals;- End to End escalation/account management for issues raised by Partner Service Accounts Managers (SAMs) and Partners;- Set appropriate expectations to the Partners, communicate effectively, keep commitment and escalate in timely manner;- Demonstrated ASfP partner delivery excellence as evidenced through feedback and partner quality indicators;- Support queue management and escalations by proactively monitor technical/billing support requests created by ASFP partners and ensure that these queries are addressed accurately and according to established Service-Level Agreements;- Part of a team with global responsibility for two main areas and supporting global business in several time zones; - Play a vital role in partners support experience and added value to the ASfP offering; - Drive internal satisfaction, credibility and trust by providing best in class service;- Adherence to operational policies, procedures and guidelines;- Collaborate with multiple internal teams and engineers at a global level.

Bucharest, Romania

- Assisting the field account managers, support logistics / escalations and partner onboarding;- Part of a team with global responsibility for two main areas and supporting global business in several time zone; • Support queue management and escalations (Virtual queue management) by proactively monitor technical/billing support requests created by ASFP partners and ensure that these queries are addressed accurately and according to established Service-Level Agreements.• Partner onboarding and operational tasks (White glove) by processing ASfP contracts from start to end.- Play a vital role in partners support experience and added value to the ASfP offering; - Perform necessary actions to meet expected support service levels. Monitor and validate ASfP support requests;- Provide escalation management for issues raised by Partner Service Accounts Managers (SAMs) and Partners;- Collaborate with multiple internal teams and engineers at a global level;- Deliver operational excellence for ASfP partner onboarding;- Adherence to operational policies, procedures and guidelines;- Manage contract activation, invoicing and offboarding of ASfP partners;- Provide feedback, reporting and data that contributes to refinement of processes, deliverables and communication;- Drive internal satisfaction, credibility and trust by providing best in class service;- Offer flexibility by cross service both Support Executive areas when needed.

Bucharest, Romania

- Pay attention to competitors and their activities within the industry;- Negotiate prices with (potential) customers and closing sales;- Work to KPIs and revenue targets as set by the sales director;- Ensure keeping up with new product development and features;- Flexibility to interact with different cultures;- Work closely with other departments, such as accounting and marketing;- Maintain operations by following policies and procedures;- Ensure all administration relating to sales is completed effectively;- Build long-term commercial relationships;- Accurately forecast business targets and opportunities in territory;- Establish trust and taking a non-confrontational approach to selling;- Familiar with: CRM, excel, Asana, Salesforce;- Provide continuous feedback to management on both successes and challenges of the business.

Bucharest, Romania

- Serve as a central contact for customers and Warsaw office;- Work closely with sales, operation and transportation departments to fulfill the order–to-cash workflow;- Receive purchase orders from traditional trade customers through established channels;- Operate orders in SAP for an optimal “promise to deliver” considering the following constraints: stock availability, promotions status, customers credit balance;- Collect by e-mail and phone customers needs and respond in the appropriate manner;- Solve customer complaints/queries within the standard agreed timeframe or release them to the relevant department;- Check to ensure that appropriate changes were made to resolve customers' problems;- Communicate to customers the delivery delays;- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills;- Complete contract forms, prepare change of address records, or issue service discontinuance orders;- Ensure customer loyalty by providing exceptional customer services.

Bucharest, Romania

- Processing online and telephone orders;- Maintain a permanent link between the company and the suppliers to ensure the suply of goods stock;- Up-sell and cross-sell new products or products with very good margin to customers;- Follow up customers who have shown interest in a particular product;- Convert inquires into sales by answering inbound telephone calls, B2C & B2B;- General knowledge SEAP;- Maintain database by entering, verifying and backing-up data;- Capability to work in a very fast manner.

Bucharest, Romania

- Generating sales by contacting regular and prospective customers and providing them with information about the company and the products;- Answer customers' questions about products, prices, availability, product uses and credit terms;- Recommend products to customers, based on customers' needs and interests, B2C;- Reaching monthly sales target of the outbound department;- Operating telephone equipment, automatic dialing systems and other telecommunications technologies.

Master'S Degree, The European Public Space

Activities and Societies: International law courses

Master'S Degree, Communication And Public Relations

Bachelor'S Degree, Public Administration

Law courses

High School, Philology

Activities and Societies: Second place at the County Olympiad in History