Rodica D. Email & Phone Number

Bucureşti, România

- Deliver an exceptional customer experience through exceeding KPIs (Key Performance Indicators) effectively. - Deliver service desk for the region and find innovative ways to drive improvements.- Provide consistent communication between SE and service provider, so that any service issues are highlighted, recommendations made, and targets achieved through.

Bucureşti, România

- Monitor KPIs.- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. - Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.- Interaction with relevant stakeholders across the organization to.

Bucharest, Romania

- Act as SME by demonstrating leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups, to drive and resolve issues, and hot Service requests in a high-pressure, dynamic, real time environment;- Provide feedback, generate regular reports, analyze and identify trends for process.

Bucharest, Romania

• Assisting the field account managers, support logistics / escalations and partner onboarding;- Part of a team with global responsibility for two main areas and supporting global business in several time zone;
• Support queue management and escalations (Virtual queue management) by proactively monitor technical/billing support requests created by ASFP partners and ensure that these queries are addressed accurately and.
• Partner onboarding and operational tasks (White glove) by processing ASfP contracts from start to end.- Play a vital role in partners support experience and added value to the ASfP offering; - Perform necessary actions.

Bucharest, Romania

- Pay attention to competitors and their activities within the industry;- Negotiate prices with (potential) customers and closing sales;- Work to KPIs and revenue targets as set by the sales director;- Ensure keeping up with new product development and features;- Flexibility to interact with different cultures;- Work closely with other departments, such as.

Bucharest, Romania

- Serve as a central contact for customers and Warsaw office;- Work closely with sales, operation and transportation departments to fulfill the order–to-cash workflow;- Receive purchase orders from traditional trade customers through established channels;- Operate orders in SAP for an optimal “promise to deliver” considering the following constraints.

Bucharest, Romania

- Processing online and telephone orders;- Maintain a permanent link between the company and the suppliers to ensure the suply of goods stock;- Up-sell and cross-sell new products or products with very good margin to customers;- Follow up customers who have shown interest in a particular product;- Convert inquires into sales by answering inbound telephone.

Bucharest, Romania

- Generating sales by contacting regular and prospective customers and providing them with information about the company and the products;- Answer customers' questions about products, prices, availability, product uses and credit terms;- Recommend products to customers, based on customers' needs and interests, B2C;- Reaching monthly sales target of the.

Master'S Degree, The European Public Space

Activities and Societies: International law courses

Master'S Degree, Communication And Public Relations

Bachelor'S Degree, Public Administration

Law courses

High School, Philology

Activities and Societies: Second place at the County Olympiad in History