Rod Jones Email & Phone Number

Fraser Valley, British Columbia, Canada

Primary point of contact for Collision and Glass suppliers, building and maintaining effective working relationships while driving improved performance and customer experience.

Fraser Valley

Cef

Effectively deal with Express Repair facilities to manage the repair process while ensuring quality/cost effective repairs.

Abbotsford Central

Various

The Relief Manager provides vacation coverage for the shop Manager, Assistant Manager, Estimator, Production coordinator, or as required. The Relief Manager works with all shop personnel to ensure a seamless workflow is maintained during the relief period. This includes completing estimates, supplements, liaising with customers, receiving and distributing parts, coordinating sublets, etc.

A dedicated professional with expertise building and maintaining business relationships with internal and external partners, who thrives in a performance-driven environment that emphasizes employee leadership and accountability for delivering results.

Langley, Bc

Complete final stage of production process for all lines of trailers manufactured. Requires people that are highly quality conscious.

Volunteer opportunities at WA Fraser Middle School, assisting PAC in fund raising, organized & co-ordinated school band fund raiser, BC Winter Games volunteer (event Photographer).

Build and maintain business relationships with internal and external partners

Job responsibilities:Identified and recommended methods to improve controls, program standards and best practices related to ICBC’s glass business.Developed and assisted in implementation of glass departmental strategies, programs and objectives. Worked with managers and departments in achieving operational objectives and strategies by ensuring consistent compliant delivery of policies and procedures. Developed and administered material damage programs related to glass policy, pricing and procedures.Provided recommendations for MD policy and procedures changes as required to address Material Damage Business changes for glass.Built and maintained business relationships with internal and external partners, including coordinate and chair Glass liaison meetings.Conducted training sessions related to material damage for staff and service suppliers.

General AccountabilityParticipate in development and implementation of departmental strategies,programs and objectives. Oversee performance of material damage suppliers and identify methods to improve controls, program standards and best practices.Specific AccountabilitiesAssisted managers and departments in achieving operational objectives and strategies by ensuring consistent compliant delivery of policies and procedures. Identify and recommend methods to improve controls, program standards and best practices.Build and maintain business relationships with internal and external partners.Oversee material damage suppliers to ensure the provision of quality,cost-effective repairs and customer service standards. Report on variances to quality standards, key measurements and benchmarks used in the evaluation process. Administer a management and cost-control audit program for service suppliers. Review audits and follow up with manager on corrective action.Review content and quality of damage reports to ensure proper policies, procedures and cost control measures are applied. Reinspect repaired vehicles for quality of workmanship and adherence to the estimate. Identify problems with material damage suppliers, trends and potential fraud and recommend appropriate action.Participate in projects and prepare reports related to negotiations with auto collision and associated industries. Keeps current with industry advancements.Conduct training sessions related to material damage for staff and service suppliers.

Various

I was requested to assist in the development and testing of the ARIES Project by the Manager of Material Damage Services in March of 1999. At that time I was an Estimator II in the Abbotsford claim centre.Key team member responsible for the implementation and training of the automated estimating program to the Material Damage Estimators throughout the province. Acted as a Subject Matter Expert in the development of the procedures and processes prior to implementation.I assisted in the testing of the ARIES program and PenPro integration to ensure that the system was stable and ready for implementation.I developed most of the MD Procedures related to the ARIES project and was successful in having them implemented. I assisted in the development of the training material for the claim centres and was instrumental in the implementation of ARIES as the Implementation & Training Coordinator in a number of claim centres throughout the province. During this time I coordinated the backfill staff within the implementing claim centre to ensure coverage for all shifts and out of town roadwork in the office outside the Lower Mainland.

Lower Mainland

Started with ICBC in February of 1991 in the Estimator Trainee program, and successfully completed that in February 1993. During my time as an Estimator I spent just over a 1 year on an acting assignment at Telephone Claims as an Estimator, assisting the adjusters in material damage issues and providing technical knowledge in the handling of claims and assessment of liability. Assessed vehicle damage and provided each customer with a cost effective repair estimate, while ensuring customers understood the claim process. Managed workload to effectively schedule inspections throughout the day to achieve the highest results for the company. Regularly attended training to assist in career development within the company. Effectively dealt with repair facilities to manage the repair process while ensuring quality/cost effective repairs.In addition I took part in many committees and working groups, throughout my estimating career, providing my expertise in material damage, to aid in the development and refinement of ICBC policies and procedures.

Motorcycle Repair Technician

Education record