Managed the Process Electronic discovery(e-Discovery)Responsibility: all Evidences provided before the Court on Scheduled time and with accurate information requested by the LOB (Line Of Business), also to guide and assist associates with their project plans and process improvements, also responsible in taking One x Ones, Appraisal’s, Shift and People Management, Availability and Capacity Management of the Process. Was responsible to increase support hours from 18/6 to 24/6 also setting up a back up site at Gurgaon and to provide additional support for Priority Cases.

Assessing Compliance with the ISO 20000 standards.- Conducting Workshops to drive ITIL awareness & ISO 20000 Compliance.- Developing process frameworks/documents as a baseline for implementation. - Implementation processes, defined as per the ISO 20000 standard.- Responsible for driving, maintaining, monitoring and reporting on the compliance with ITIL for aligned accounts.- Responsible for initiating and managing SIP's for service improvement.- Conducting ITIL awareness sessions.

• Executing operations of application integration, service packs deployment and ghosting pertaining to the organization and installing of OS and applications of service packs. • Carried out activities of active directory management, disks management, printer’s management and upholding the performance of windows 2003 server configuring with active directory and DHCP for a smooth functioning process of the organization.• Liable for installing and maintaining the efficiency in the functionalities of new computer systems, Windows 9x, Microsoft windows NT servers, NT, 2K Server and Pro and configuring of disk quotas, terminals services, sites, subnets, Microsoft exchange servers.• Remote data administration and management including the responsibilities of remote installations and troubleshooting.• Customer service management by communing with clients and determining of hardware and software issues providing assistance to customers by controlling Symantec system center.• Team management by assisting the members in determining the issues associated with users handling, calls escalations, hardware \ software problems as such to ensure efficiency. • Responsible for creating and customizing of user accounts, Groups, Profiles, implementing Group systems and procedures and administration of Domains by means of AD Service and resolving issues through Dame ware, net meeting and same time connect.

 Managing Server Software Deployment. Managing Issues with regards to Core Software. Migration of Physical Servers to Virtual Machines. Server build and hardening. Maintaining server infrastructure inventory.

Lead the Incident Management Team for GE Money  Handling Major Incidents (Urgent, Business Critical and escalated incidents).  Part of CAB (Change Advisory Board). SPOC for External Clients in relation to any Major IT issues. Communicating to Business and Senior Management Team. Sending Monthly, Fortnightly and Daily Reports to the Business (GE Money UK). Providing Off Peak Support Remotely. SPOC of all Resolver Groups during critical incidents.

Worked with the Clients in the UK on Software Audit and Licensing I worked in the UK with GE Money to help gather information of software’s being Used and to be Acquired by auditing all accounts on Active Directory and Citrix.  All Software without licenses would need to be removed once Analyzing was done. Software which is Business Specific needed to be either purchased incase they expired. Analyzing was done for both CITRIX and Windows machines within GE Money UK. Products of Microsoft, Oracle, mainframe emulators(KIA, Attachmate Extra) were analyzed for licenses.

Managing a the Security Administration team of 8 members to ensure seamless Service Delivery Communication – Handling client escalation and managing Weekly Team Meeting with the client SME – troubleshooting issues which cannot be solved by team members and the Helpdesk Reporting – Managing daily, weekly and monthly reports Organizing team meetings periodically One on One Feedback, Preparing Career Plan & EMS (appraisal) for the team members Identifying Service Improvement Opportunities – Have completed a Lean Project for Bankcard account Creation and Deletion resulting in $18,465 Saving Business Impact

Administration of User accounts and User Groups in Active Directory – Creating, Managing and Deleting User accounts and User groupsSharing and Securing Files and Folders – Creating, Managing and deleting shares on the file servers. Securing files and folders by giving appropriate permissionsMaintaining User profiles – Creating, Managing and Deleting Roaming profile folders for users on file servers. Troubleshooting the problems faced by users in accessing their profile folders regarding permission issuesAdministration on Exchange 2000 servers through CPA – CPA (Central Point of Administration) is an IE based tool used to manage User Mailboxes, Distribution Groups, Resource mailboxes, Custom RecipientsTroubleshooting the problems related to Lotus Domino products - Sametime Connect (An Internal Online Chat facility for all the GE employees), Sametime Meeting and Quick PlaceAdministration of a Knowledge Sharing Website: Its called External Workplace and all the External Clients have the access to Upload and Download data in the site.. Creating and Maintaining Workgroups, Business Profiles, User accountsAdministration of Clarify (CRM Software) – Creating, Modifying and Deleting user accounts, Modify User membership & Group membershipHandling escalated calls for technical issues in NT and OutlookAdministration of Business Specific Applications – GUI (VB app with Mainframe as Backend), Imaging, Pancredit (AS 400 app, Experian (Mainframe app), CXQM (Mainframe app), TCS (Telecom app) – Creating, Modifying and Deleting User accountsResponsible for conducting weekly and monthly calls – Call with the team and Business manager regarding the business update and progress of the projectsGenerating Daily, Weekly and Monthly reports