Rodney Reddy Email & Phone Number

Houston, Texas, United States

India

Seattle, Washington, United States

Weehawken, NJ

Charlotte, NC

Managed the Process Electronic discovery(e-Discovery)Responsibility: all Evidences provided before the Court on Scheduled time and with accurate information requested by the LOB (Line Of Business), also to guide and assist associates with their project plans and process improvements, also responsible in taking One x Ones, Appraisal’s, Shift and People.

Leeds, England, United Kingdom

Assessing Compliance with the ISO 20000 standards.- Conducting Workshops to drive ITIL awareness & ISO 20000 Compliance.- Developing process frameworks/documents as a baseline for implementation. - Implementation processes, defined as per the ISO 20000 standard.- Responsible for driving, maintaining, monitoring and reporting on the compliance with ITIL for.

Leeds, England, United Kingdom

• Executing operations of application integration, service packs deployment and ghosting pertaining to the organization and installing of OS and applications of service packs.
• Carried out activities of active directory management, disks management, printer’s management and upholding the performance of windows 2003 server configuring with active directory and DHCP for a smooth functioning.
• Liable for installing and maintaining the efficiency in the functionalities of new computer systems, Windows 9x, Microsoft windows NT servers, NT, 2K Server and Pro and configuring of disk quotas, terminals services.
• Remote data administration and management including the responsibilities of remote installations and troubleshooting.
• Customer service management by communing with clients and determining of hardware and software issues providing assistance to customers by controlling Symantec system center.
• Team management by assisting the members in determining the issues associated with users handling, calls escalations, hardware \ software problems as such to ensure efficiency.

Leeds, England, United Kingdom

 Managing Server Software Deployment. Managing Issues with regards to Core Software. Migration of Physical Servers to Virtual Machines. Server build and hardening. Maintaining server infrastructure inventory.

Leeds, England, United Kingdom

Lead the Incident Management Team for GE Money  Handling Major Incidents (Urgent, Business Critical and escalated incidents).  Part of CAB (Change Advisory Board). SPOC for External Clients in relation to any Major IT issues. Communicating to Business and Senior Management Team. Sending Monthly, Fortnightly and Daily Reports to the Business (GE Money.

Leeds, England, United Kingdom

Worked with the Clients in the UK on Software Audit and Licensing I worked in the UK with GE Money to help gather information of software’s being Used and to be Acquired by auditing all accounts on Active Directory and Citrix.  All Software without licenses would need to be removed once Analyzing was done. Software which is Business Specific needed to.

Leeds, England, United Kingdom

Managing a the Security Administration team of 8 members to ensure seamless Service Delivery Communication – Handling client escalation and managing Weekly Team Meeting with the client SME – troubleshooting issues which cannot be solved by team members and the Helpdesk Reporting – Managing daily, weekly and monthly reports Organizing team meetings.

Leeds, England, United Kingdom

Administration of User accounts and User Groups in Active Directory – Creating, Managing and Deleting User accounts and User groupsSharing and Securing Files and Folders – Creating, Managing and deleting shares on the file servers. Securing files and folders by giving appropriate permissionsMaintaining User profiles – Creating, Managing and Deleting.

Bachelors

Board Of Intermediate Education, Mpc

Ssc, Secondary Education