Rodrigo Miranda Email & Phone Number

Campinas, São Paulo, Brasil

Senior Project Coordinator of Integration Office, a specialized area focused on leading the innovation, streamlining processes, overseeing governance, managing the PMO, and facilitating training endeavors.

São Paulo, São Paulo, Brazil

Project management for electronic payment solutions in Urban Mobility:- Spearheaded the organization of 13 projects resulting in a 100% increase in client satisfaction in 3 months.- Managed the complete project lifecycle for electronic payment solutions, from conception to implementation, ensuring on-time and on-budget delivery.- Optimized payment workflows for urban mobility through innovative project management techniques, leading to a 20% reduction in processing time.Team… Show more Project management for electronic payment solutions in Urban Mobility:- Spearheaded the organization of 13 projects resulting in a 100% increase in client satisfaction in 3 months.- Managed the complete project lifecycle for electronic payment solutions, from conception to implementation, ensuring on-time and on-budget delivery.- Optimized payment workflows for urban mobility through innovative project management techniques, leading to a 20% reduction in processing time.Team management (Developers, QA, and systems analysts):- Led a cross-functional team of developers, QA, and systems analysts to successfully deliver a complex payment integration project.- Motivated and coached team members to achieve individual and team goals, fostering a collaborative and productive work environment.- Implemented performance management strategies that resulted in a 10% increase in team productivity.Stakeholders relationship management:- Built and maintained strong relationships with key stakeholders across various departments, ensuring alignment and buy-in for project initiatives.- Proactively communicated project updates and addressed stakeholder concerns, mitigating potential risks and ensuring project success.- Negotiated mutually beneficial agreements with external partners, securing valuable resources and expanding project scope.New business development and partnerships:- Identified and secured strategic partnerships with key players in the urban mobility and payments industry, driving business growth and market share expansion.- Successfully negotiated and closed multiple high-value deals, exceeding sales targets and contributing significantly to company profitability. Show less

São Paulo, São Paulo, Brazil

Spearheaded electronic payment solutions: - Developed cutting-edge payment gateway based on API supporting the company's business increase operations in Brazil.Empowered diverse teams: - Collaboratively partnered with Product Management, PMO, and Business Analysis to define requirements, mitigate risks, and secure buy-in for payment initiatives.Championed global integrations: - Led seamless integration of payment solutions with BACEN, CIP, and major schemes (VISA… Show more Spearheaded electronic payment solutions: - Developed cutting-edge payment gateway based on API supporting the company's business increase operations in Brazil.Empowered diverse teams: - Collaboratively partnered with Product Management, PMO, and Business Analysis to define requirements, mitigate risks, and secure buy-in for payment initiatives.Championed global integrations: - Led seamless integration of payment solutions with BACEN, CIP, and major schemes (VISA, MC, AMEX, ELO), ensuring compliance and smooth international transactions.Guided cross-functional teams: - Cultivated a high-performing team (developers, QA, analysts, stakeholders) to deliver high-quality payment solutions, exceeding project goals and client expectations.Bridged global collaboration: - Facilitated seamless onboarding and knowledge transfer for Brazilian team members, fostering effective communication and collaboration across continents.Informed strategic decisions: Presented compelling monthly reports to the Global Council, highlighting key milestones, achievements, and potential challenges, securing ongoing support and resource allocation.Accelerated employee success: - Developed and implemented a comprehensive onboarding program, familiarizing new hires with company culture, workflows, and payment industry processes.Empowered internal team:- Equipped the team with in-depth knowledge of Brazilian payment methods and regulations, maximizing operational efficiency and ensuring compliance. Show less

São Paulo, São Paulo, Brazil

Structured clear API documentation: - Leveraged UML techniques to craft intuitive API references, boosting team understanding and fostering efficient collaboration.Streamlined team workflows: - Created comprehensive process documentation, minimizing confusion and maximizing team efficiency.- Prioritized development success: Managed and prioritized tasks for the development team, ensuring on-time delivery and achievement of project objectives.Championed global payment… Show more Structured clear API documentation: - Leveraged UML techniques to craft intuitive API references, boosting team understanding and fostering efficient collaboration.Streamlined team workflows: - Created comprehensive process documentation, minimizing confusion and maximizing team efficiency.- Prioritized development success: Managed and prioritized tasks for the development team, ensuring on-time delivery and achievement of project objectives.Championed global payment integrations: - Provided crucial support to global teams, facilitating seamless homologation of Brazilian payment methods and streamlining approval processes.Enhanced existing documentation: - Clarified pre-existing API documentation, contributing to improved understanding and future development efforts.Powered global financial transactions: - Authored critical documentation for integrating credit cards and alternative payment methods in Brazil, empowering global teams to operate smoothly. Show less

Campinas, São Paulo, Brazil

Mastered client care across continents: - Resolved incidents and provided exceptional customer service to clients in Brazil, Latin America, and the Caribbean.Spearheaded customer alignment: - Led impactful meetings with clients, fostering understanding and securing buy-in for Processing and Licensing models.Navigated critical situations: - Collaboratively managed stakeholder relationships during major banking and financial issues (Downtime, Fraud, Credit Analysis… Show more Mastered client care across continents: - Resolved incidents and provided exceptional customer service to clients in Brazil, Latin America, and the Caribbean.Spearheaded customer alignment: - Led impactful meetings with clients, fostering understanding and securing buy-in for Processing and Licensing models.Navigated critical situations: - Collaboratively managed stakeholder relationships during major banking and financial issues (Downtime, Fraud, Credit Analysis, Credit Card issues), minimizing disruption and ensuring swift resolution. Show less

Campinas, São Paulo, Brazil

Directed smooth migration: - Facilitated alignment meetings and actively collected customer feedback to ensure a seamless transition process.Leveraged technical skills: - Applied robust technical expertise to oversee and execute complex migration tasks, minimizing downtime and maximizing efficiency.Active action during the transition: - Demonstrated strong management skills by coordinating diverse test aspects of the migration project, leading to successful… Show more Directed smooth migration: - Facilitated alignment meetings and actively collected customer feedback to ensure a seamless transition process.Leveraged technical skills: - Applied robust technical expertise to oversee and execute complex migration tasks, minimizing downtime and maximizing efficiency.Active action during the transition: - Demonstrated strong management skills by coordinating diverse test aspects of the migration project, leading to successful completion on schedule and within budget.Prioritized customer satisfaction: - Maintained a relentless focus on customer relationships, proactively addressing concerns and ensuring smooth transition and satisfaction throughout the migration. Show less

Campinas, São Paulo, Brazil

Optimized IT infrastructure efficiency: - As an Infrastructure Services Analyst within the Global Technology Services Brazil Team, contributing to improved performance and uptime.Generated insightful performance reports: - Crafted comprehensive reports detailing the health and performance of systems infrastructure, enabling proactive problem-solving and informed decision-making.Championed optimal functionality: - Closely monitored system performance and collaborated… Show more Optimized IT infrastructure efficiency: - As an Infrastructure Services Analyst within the Global Technology Services Brazil Team, contributing to improved performance and uptime.Generated insightful performance reports: - Crafted comprehensive reports detailing the health and performance of systems infrastructure, enabling proactive problem-solving and informed decision-making.Championed optimal functionality: - Closely monitored system performance and collaborated effectively with external suppliers to guarantee optimal functionality and minimize downtime. Show less

Miami, Florida, Usa And São Paulo, São Paulo, Brazil

Crafted websites for global impact: - Developed and managed websites and web systems for over 200 clients worldwide, exceeding their digital needs and driving customer engagement.Spearheaded creative teams: - Led multidisciplinary teams of designers, transforming raw ideas into stunning websites, complete with captivating graphics, interactive videos, and robust programming (ASP and PHP).Forged strong client bonds: - Mastered client and stakeholder management… Show more Crafted websites for global impact: - Developed and managed websites and web systems for over 200 clients worldwide, exceeding their digital needs and driving customer engagement.Spearheaded creative teams: - Led multidisciplinary teams of designers, transforming raw ideas into stunning websites, complete with captivating graphics, interactive videos, and robust programming (ASP and PHP).Forged strong client bonds: - Mastered client and stakeholder management, fostering trust, aligning expectations, and ensuring project success throughout the development process. Show less

Jaguariúna, São Paulo, Brazil

Championed client tech success: - Offered comprehensive technical support for Windows, Mac, and Network issues across diverse platforms, ensuring swift resolution for over 40 external clients.Mastered rapid assistance: - Delivered timely and effective support online and in-person, minimizing downtime and exceeding client expectations with a 95% first-call resolution rate.Diagnosed problems like a detective: - Conducted thorough diagnostic assessments and expert… Show more Championed client tech success: - Offered comprehensive technical support for Windows, Mac, and Network issues across diverse platforms, ensuring swift resolution for over 40 external clients.Mastered rapid assistance: - Delivered timely and effective support online and in-person, minimizing downtime and exceeding client expectations with a 95% first-call resolution rate.Diagnosed problems like a detective: - Conducted thorough diagnostic assessments and expert troubleshooting to identify root causes of complex technical issues, preventing future occurrences.Collaborated for tech triumphs: - Partnered with cross-functional teams to efficiently escalate and resolve challenging technical issues, ensuring seamless operations and client satisfaction.Knowledge custodian: - Documented and maintained detailed records of support interactions and solutions, building a valuable knowledge base for future reference and team training.Empowered clients with knowledge: - Contributed to the creation and improvement of technical support documentation and knowledge base, empowering clients with self-help resources and reducing support workload.Trained tech-savvy clients: - Conducted engaging training sessions for clients on software applications and system functionalities, improving their confidence and digital skills. Show less

Jaguariúna, São Paulo, Brazil

Spearheaded data migrations and complex system implementations: - Streamlined operations across Health, Accounting, Finance, Social Assistance, Transport, and Urban Infrastructure by managing data migrations and implementing cutting-edge systems.Championed impactful public projects: - Conceived and managed projects like "Free Internet in public places", boosting digital accessibility and community engagement. - Led technology innovation initiatives for schools, hospitals… Show more Spearheaded data migrations and complex system implementations: - Streamlined operations across Health, Accounting, Finance, Social Assistance, Transport, and Urban Infrastructure by managing data migrations and implementing cutting-edge systems.Championed impactful public projects: - Conceived and managed projects like "Free Internet in public places", boosting digital accessibility and community engagement. - Led technology innovation initiatives for schools, hospitals, and public health centers, empowering healthcare and education institutions. - Enhanced IT infrastructure security and compliance through robust monitoring and adherence to cybersecurity and government regulations. - Provided vital support for City Hall employees, ensuring efficient operations and public service delivery.Mentored student's talent: - Nurtured the technical skills of many IT trainees through a dedicated career project, fostering future success within the team. Show less

Jaguariúna, São Paulo, Brazil

Masterminded Jaguariúna's digital transformation: - As Project Manager of the Internet and Social Networks Division, spearheaded the creation of a brand-new City Portal and departmental websites (Health, Education, etc.), streamlining citizen access to vital information.Amplified citizen engagement: - Structured and managed Jaguariúna's social media presence (Instagram, Pinterest, Facebook, YouTube) with a strategic focus, ensuring impactful information dissemination and… Show more Masterminded Jaguariúna's digital transformation: - As Project Manager of the Internet and Social Networks Division, spearheaded the creation of a brand-new City Portal and departmental websites (Health, Education, etc.), streamlining citizen access to vital information.Amplified citizen engagement: - Structured and managed Jaguariúna's social media presence (Instagram, Pinterest, Facebook, YouTube) with a strategic focus, ensuring impactful information dissemination and engaging citizen interaction.Empowered informed employees: - Developed and implemented comprehensive training programs and processes, equipping City Hall staff with the tools and skills to effectively communicate with citizens through these digital channels. Show less

Jaguariúna, São Paulo, Brazil

Streamlined operations through digital innovation: -Analyzed business processes and identified key optimization opportunities, leveraging information systems to increase efficiency and productivity.Bridged business and technology: - Collaborated closely with stakeholders to translate business requirements into clear functional specifications for software developers, ensuring alignment and project success.Mastered technical analysis: - Conducted comprehensive… Show more Streamlined operations through digital innovation: -Analyzed business processes and identified key optimization opportunities, leveraging information systems to increase efficiency and productivity.Bridged business and technology: - Collaborated closely with stakeholders to translate business requirements into clear functional specifications for software developers, ensuring alignment and project success.Mastered technical analysis: - Conducted comprehensive technical analyses based on business needs, informing strategic decision-making and ensuring technology aligns with organizational goals.Documented with clarity: - Developed detailed software documentation using UML techniques and system analysis, promoting efficient development and future maintenance.Structured workflows: - Created insightful process documentation, streamlining operations and minimizing potential errors.Tech infrastructure architect: - Partnered with the DevOps team to design and implement robust infrastructure for internal and external projects, empowering scalability and smooth project execution. Show less

Bachelor'S Degree, Marketing/Marketing Management, General

Activities and Societies: Marketing Digital - EM andamento Focus on digital media and the use of the Internet and Social Networks.

Technician, Systems Analysis And Data Processing

Technical graduation focused on systems analysis, data processing, computer maintenance and management of desktop tools.