Roger Chen Email & Phone Number

Taipei, Taipei City, Taiwan

Taipei, Taipei City, Taiwan

a. Overall responsibility for managing key accounts with global sales operations and supply chain to secure annual sales target and develop strong trusted relationships with customers.b. Collaborate with the global sales and cross-functional teams to find growth opportunities within different regions. c. Lead the engagement with internal and external stakeholders to implement strategic initiatives, manufacturing enhancement, new product launch, digital transformation capability while driving transactional efficiency and long-term, strategic value key projects. d. Lead prompt service and be the main contact to coordinate resources to resolve any urgent issues at the customer’s global sales and operations.e. Managed strategic projects to plan, schedule and coordinate the internal resources and co-worked with partners to implement the capabilities and clearly communicate the progress of projects to internal and external stakeholders.

Taiwan

a. Led Asia Partner Readiness Team to drive the successful onboarding of digital transformation project with 30+ APAC PC customers from traditional physical to digital supply chain and license model.b. Collaborate internal and external resources to drive the readiness of digital transformation to secure the on-time launch of new Windows. c. Led Asia Partner Readiness team with cross-functions to co-work with Microsoft HQ resources to plan, schedule and implement solutions to onboard customers with new digital license model. d. Overall responsibility for engaging 40+ new customers in APAC to adopt Windows ecosystem with digital license and operations model within 6 months.e. Managed and be the main operations contact of OEM and ODM customers in APAC for daily operations service and issue resolving to secure the flawless transactions and fulfill sales target.

Htc Hq

a. Led and managed the Operations Program Management team with 7 direct reports. b. Overall responsibility for new product launches and sustaining products across sales forecast, supply chain, manufacturing, and order fulfillment. Resulted in a seamless and efficient process and ensured on-time delivery and high customer satisfaction.c. Collaborated closely with engineering team to ensure hardware and software design readiness to secure on-time product launch and reducing time-to-market. d. Managed the sales forecast and led end-to-end supply chain activities, including demand forecasting, planning, purchase order management, delivery scheduling, and quality control. Resulted in streamlined operations and significant cost savings.e. Engaged with leading telecom companies such as AT&T, Verizon, Sprint, T-Mobile U.S.A, NTT DoCoMo, HP, Softbank, China Telecom, KDDI, etc. Resulted in increased market share and revenue growth.

Master Of Commerce

Diploma Of Commerce

Business Administration | Mechanical Engineering