• Perform as contractor role and provide a In-house support service on client site (Melco Resorts & Entertainment) • Perform vendor oversight and build close partnership to ensure delivery of services to agreed SLA• Provide 1st and 2nd line user focused support for incidents and request reported to the IT service.• Create a positive customer support experience andbuild strong relationships. • Take ownership of tickets and your ticket queue, ensuring appropriate priority is set and regular communication is in place .• Follow established processes and procedures for logging incidents and requests and escalate issues to appropriated support groups for resolution.• Respond to customers for any queries on using thesystems and services.• Cooperating with different teams as well as Non-gaming team, gaming team, Wi-fi team , telecom team and Network team and different department such as Engineering and Security department for some specific internal sharing common problem solution task. • Assist with the procurement of IT equipment andmaintain the IT inventory up-to-date• Sense of escalation for critical incident. Represent asservice recovery manager to engage and drivedifferent parties in solving the incident. Report to stakeholders on service impact and recovery plan. And participate in post incident review.Implementing daily task operation focusing in Hotel , Casino , entertainment and BOH area.• Be able to extend support during non-office hoursand holidays.

• Tested systems during each step of implementation and deployment processes.• Performed functional analysis of internal prototypes and simulations, collating data into reports on produced results.• Participated in drafting requirement verification documents for proposed systems.• Provide help to attend support calls request in Call Center section.• Assingned in QA work task support in Casino Sites

• Provide computer helpdesk support.• Provide technical support.• Translating mandarim , English, Portuguese and Spanish vice versa for medical consultation.• Attending the clients and providing general information.• Promoting the Chinese products.• Organizing appointments, attending calls and cashier ‘accounting.

Provide second-level of troubleshooting of office IT requirements software and malware support . Assist network daily operation requested, troubleshoot some malware , Installing and deploying the Cisco routers and switch when new branch established. Assisted some Architecture system upgrade deployment projects. Coordinate IP phones issues : Assign new DN and TN, rename the caller ID, relocation, planning and deploying new telephones according the project of new branch opening. Major working responsibilities, reporting route, number of inferiors, and performance: Data processing for NRT daily operations. Back up NRT log files into the server. Dealing intentional Credit Card Retained. Helping other colleagues translate in English documents. Printing Receipt for daily internal transfer. Debit/Credit slips. Balance summary. Oversee CHS back office , preview the NRT machine cash replenishment status. Coordinate the ATM machine installations/relocation/oversee the failure status. Assist major Call Center and Stock market.

• Responsible for CCTV system maintenance and provide technical support to Surveillance Operator.• Provide PC troubleshooting as well as hardware and software installation