- Continuously use a suite of software and hardware tools to assist the department CETL- Create websites for internal department usage- Use Web Development Skills to troubleshoot department website along with leading Student Assistants- Troubleshoot using ServiceNow ticketing system to assist Faculty and Staff, ranging from low priority to high priority.- Learning Management System Administrator for Canvas, troubleshooting/analyzing issues- Update/Troubleshoot Computer Software and Hardware/Printers/Monitors/Docking Stations/Hubs- Reimage computer hardware

 Proficiency with a suite of software and hardware tools  Provide excellent customer service to faculty at the campus CETL Assist in project management with CETL staff and assign projects to Student Technology Assistants Lead and mentor Student Technology Assistants to properly create and manage web development projects using Drupal Content Managing System, develop, edit, and maintain CETL websites Ensure internal integration scripts work properly Assist with software installation(s)/troubleshooting with faculty Generate and deliver confidential transcripts and certificates for faculty Swiftly answer faculty tech inquiry emails and provide detailed instructions to accurately answer their questions

We2Link is a mobile application that’s designed to help those with cognitive impairments to live better lives. Here is a link to the current demo of the developed web application we have worked on: want2remembercloud.web.app/ Work with a team of 9 to build front-end web components from scratch using JavaScript, React, and Tailwind CSS Conduct peer reviews using GitHub and Jira to thoroughly test components and edge cases to find bugs, leave comments, and submit requests for changes Keep track of updates by conducting weekly meetings and recording the minutes for management Present components that will be performed and share the development of the components throughout the sprint Debug components if issues arise using Visual Studio Code

• Organize merchandise and products in a neatly manner• Greet guests and properly take their order in a polite and friendly manner• Work in a fast-passed environment and adapt to changes to orders while maintaining a calm demeanor• Assist new team members by helping them create drinks or familiarize them with current objectives