Roger Small Email & Phone Number

Silver Spring, Md, Us

Washington, United States

Currently working as a Project Manager at the Department of State’s (DoS) Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CST) Service Operations Division (SO). Roles and responsibilities encompass numerous IT project activities from project initiation through project close-out; Working closely with IT Functional/Technical leads, Contracts, and DoS customer to lead planning and/or implementation of projects. Participate in the design and/or testing phases. Facilitating the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary. Manages project resource allocation. Facilitates the definition of service levels and customer requirements. Interacts regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocates on behalf of clients and represent clients’ needs as appropriate to senior management. Works cross-functionally to solve problems and implement changes. Adhering to a defined, agreed upon project management methodology. Presents oral and written reports defining plans, problems, and resolutions to appropriate levels of management.

Washington D.C. Metro Area

Currently working as a Client Services Manager at the Department of State’s (DoS) Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CST) Service Operations Division (SO). Roles and responsibilities encompass numerous IT project activities from project initiation through project close-out; Working closely with IT Functional/Technical leads, Contracts, and DoS customer to lead planning and/or implementation of projects. Participate in the design and/or testing phases. Facilitating the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary. Manages project resource allocation. Facilitates the definition of service levels and customer requirements. Interacts regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocates on behalf of clients and represent clients’ needs as appropriate to senior management. Works cross-functionally to solve problems and implement changes. Adhering to a defined, agreed upon project management methodology. Presents oral and written reports defining plans, problems, and resolutions to appropriate levels of management.

Bethesda, Md

President/Owner of Murigen Group Technology Staffing responsible for driving growth, developing business processes, fostering business partnerships, and establishing strategic alliances with key clients.• Developed and implemented key talent acquisition initiatives to attract, select, and hire quality personnel.• Recruited, interviewed and matched candidates with clients' projects, temporary assignments and temporary to full-time opportunities with an emphasis on placing 1099’s contractors. • Marketed services via telephone and by conducting in-person meetings with hiring managers and decision-makers.• Managed ongoing assignments to deliver outstanding customer service to both clients and candidates. • Provided ongoing communication and career guidance to candidates. • Participated in local trade association and networking events

Vienna, Virginia

Responsible for overall delivery execution and client satisfaction within NTT DATA Federal Enterprise Services Department of Defense portfolio.Delivery Execution• Responsible for managing SLA’s service delivery and major initiatives across the DOD ERP client environment for NTT DATA Federal Enterprise Services. • Responsible for a $16 Million portfolio within NDFES• Responsible for day-to-day management of delivery, issue resolution and effective risk management• Responsible for working closely with practices to ensure high quality delivery by implementing the industry best practices.• Responsible for client expectation management on all delivery related aspects working closely with Client Managers.• Responsible for overall client satisfaction.• Responsible for proactive productivity improvement, best practice implementation and innovation.Leadership• Provided leadership for a 38 member onsite delivery team. • Enhanced creation and active coaching of strong team structure working closely with Client Manager• Developed succession planning and career progression for all individuals in the account.• Supported timely rotation of resources to and from the account working closely with GRM• Business Development• Worked with Client Manager in the development of all proposals. Ensure that the proposals are of highest quality, achievable and competitive.• Worked closely with the Client Manager to achieve the gross margin target for the account.Operations• AOP and Monthly forecast• Monthly activities like resource forecast, invoicing & revenue recognition.• Optimal deployment and utilization of resources.• Provided trending analysis of support calls • Delivered statistics and metrics: E.g. Incidents & requests (aged and backlog), discretionarywork and utilization.• Worked with Operations and IT Managers for Resource allocation for projects and task orders, etc• Managed enhancement hours delivered for requests/discretionary projects

Vienna, Virginia

Background• As a Sales Operations Senior Specialist responsibility included providing operational leadership to the Sales Team.• Assisted in defining sales team’s Operational Plan, defining and tracking sales targets, overseeing sales budgets and expenditure, honing sales processes and maintaining the CRM.• Worked with VP of Sales Operations, in managing external partnerships, supporting sales activities and providing mentoring to Sales staff in internal systems and processes. Key Areas of Responsibility• Identifying, developing, implementing and evaluating sales strategy, based on knowledge of company objectives, market characteristics, and other factors in conjunction with the existing VP of Sales• Developed and executed an Operational Plan that aligns with the Strategic Plan, sales strategy and targets.• Executed and maintained sales processes and initiatives in accordance with a documented Operational Plan.• Worked with the Marketing Manager to ensure alignment with marketing strategy, processes and initiatives.• Ensured that sales operations are conducted within the constraints of the departmental budget. • Defined operating plans, processes and procedures, working with the existing Sales VP.People and Processes• Responsible for the overall effective management of the Sales Team.• Monitored the performance of the sales team members, working with the existing VP of Sales Manager.• Defined and implemented KPIs for Sales team, in alignment with the Sales Strategy and• Operational Plan• Worked with VP of Sales to coach and mentor sales team to ensure effective and efficient sales operations.Business Development• Develop and co‐ordinate sales cycles and methodology including target and reporting methodologies in conjunction with VP of Sales• Analyzed and evaluated the effectiveness of sales, methods, costs and results• Reporting• Regular reporting on the sales pipeline and forecasts to the Chief Operating Officer and the management team

Rockville, Md

RedXDefense is focused on novel security solutions that address the unique needs of law enforcement, homeland defense, military and businesses.The company has successfully productized various technologies into field-ready systems. RedX products range from our field-proven ruggedized, portable, trace explosive detectors that are ideally suited for hard-use military applications to our lightweight, hand-held units that detect narcotics, homemade and high explosives, and gunshot residue.

• Managed implementations and system enhancements by collaborating with various business areas and system owners. • Defined and verified requirements and monitored those through to implementation. • Collaborated with vendors to implement enhancements to networks and existing architecture.• Developed and maintained implementation and enhancement project plans. • Managed projects with specific focus on deliverables, tasks and due dates. • Assisted in modification of specific Standard Operating Procedures (SOPs) and User Manuals of program. • Reported weekly to Account Managers when tasks were at risk till critical path determined. • Performed independently with minimal supervision and worked with others developing trusting relationships. • Maintained strict adherence to internal policies and internal controls within organization. • Adapted quickly to complex culture and developed successful professional relations with key stakeholders. • Established project plans for creating, enhancing and deploying existing products, services, features and functions for Sprint Government Services Division • Conveyed timelines, deliverables, risks, delays and impacts to project team members and lead teams as required. . • Anticipated delays, initiated plans and determined alternative solutions. • Collaborated with all cross-functional team members/system owners to accomplish required tasks and provided project updates.

Bachelor Of Science (B.S.), History

Masters Of Science, Technology Management Information Systems And Services

Education record

Education record