Roger Upton Email & Phone Number

Spartanburg, South Carolina, United States

I manage the overall operations of a bodega which includes strategic and curated purchasing of groceries, wine/beer, produce, and supplies spread across two locations.

Managed a dedicated team of 10-15 employees, including 2 buyers and 2 Assistant Managers in an iconic, fast-paced, high-volume specialty grocery environment.

Managed between 15-25 retail locations + donation centers with an average of 200 total employees. Skills included budgeting, training, hiring, terminations, HR policy development, procedural development and implementation, spokesperson; lift certified

Responsible for the day-to-day operations of a specialty grocery store totaling up to $9 million in annual sales; Managed a staff of 70+ employees, including 3 Assistant Store Managers, 6 Department Managers, and 4 Department Specialists; Managed payroll, budgets, and staffing for 5 primary departments and 4 sub-departments; Ensured all Company policies and procedures were communicated, executed, and maintained consistently; Inspired and modeled excellent customer service at all times. Store placed in Top 1% of Company Service Scores consistently; Interpreted, communicated, and reacted quickly to all sales and metrics data to ensure maximum profitability; In addition, I worked as a Remote Manager, overseeing the process of helping underperforming locations aspire to operational excellence and profitability.

Assisted the Regional and General Manager in all aspects of store operations; Managed a staff of 2 Coordinators (Assistant Managers) and a Team of 20+ associates; In addition to payroll management, customer service, and floor management, my areas of specialty concentration were: hiring + on-boarding new staff, managing the Stock Room, and Visual Merchandising

Responsible for the day-to-day total operation of a high profile Specialty Accessories Retail Store with $10-million in annual sales; Managed a staff of 1 Associate Manager, 3 Assistant Managers, and 25+ Sales Associates; Hired, on-boarded, and trained all new associates, including the delegation and follow-up of training with management team; Oversaw inventory ordering and loss prevention policies and procedures; Managed payroll and scheduling; Store exceeded metrics year after year, becoming a District Training Store.

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