Roger Watson Email & Phone Number

Lansdowne, Pa, Us

Plymouth Meeting, Pa

Oversee processes to ensure efficient and effective management ofprovider needs, including verification of benefits, eligibility,pre-certification, claim information, medical authorization, and generalphysician-patient care support•Build successful employee teams by training and coaching staffregarding quality assurance processes, including supervising callmonitoring and assessment of performance in meeting client careneeds•Impacted key business processes by providing upper managementwith regular feedback and input regarding policies, systems,methodologies, and procedures to ensure best practices andadherence with regulatory standards and compliance•Exceeded performance metrics and received monetary incentives of$1,000 in nearly all quarters due to stellar work throughout the yearand commendations from upper level management.

Bala Cynwyd, Pa

•Led all aspects of case management support encompassing verification of insurance benefits, copayment, medical claims, coinsurance, and Tricare•Encouraged consistency in services by managing team schedules,attendance, and metrics•Conveyed customer care solutions in an efficient manner, includingfollow-up calls after product purchases, shipment, and returns•Employed systematic approaches to troubleshoot issues related toproduct replacements, software, and customer satisfaction•Enhanced operations by training and coaching team membersregarding quality and assurance processes•Boosted productivity by 50% by designing a consumer data collectionincentive program for representatives•Received internal certifications for outstanding performance • rendered.

Bala-Cynwyd, Pennsylvania, United States

•Heightened customer service efforts by providing consumer care solutions on Emergency Response Systems and Mobile Alert Devices•Administratively supported processes by reviewing subscriber information to ensure accuracy regarding billing and payments• Effectively managed 100+ incoming calls per day Identified and resolved connectivity issues related to network, internet and wireless devices•Promoted customer retention by resolving subscriber problems promptly and accurately.

Cherry Hill, New Jersey, United States

• Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.• Provide direct customer support when required.• Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.• Create reports on up time, bandwidth usage, server utilization, and other key metrics.• Identify and assess network and system malfunctions

Information Technology, Computer Systems Networking And Telecommunications

Associates Degree, Information Technology

Strong leadership and detail oriented skills with a Bachelor's degree focused in Information, Science, and Technology from Walden University

Education record

Education record