Roger Harding Email & Phone Number

United States

• Info Security Manager for Operations Engineering team supporting 22 Access Management applications o OIM - Oracle Identity Management 12c o OIA - Oracle Identity Analytics o ISAM - IBM Security Access Manager • Manage staff of engineers and analysts, offshore and onshore, performed performance and compensation evaluations, coaching and mentoring• Manage production operations, ensure online and batch systems executed and meeting controls and compliance 24X7• Manage code migration, product software and infrastructure changes across environments• Partner with development team to create sustainable deployment procedures• Create and manage processes to execute batch, monitor batch and online operations, and proactively address system deficiencies• Manage application production issues, average ~100 per month• Manage support tickets with Oracle vendor• Manage strategic roadmap for environments• Manage Business Continuity Plan and participate in quarterly BCP test to ensure resiliency • Manage SLA, OLA review with business• Manage Application upgrades including hardware for tech refresh and system enhancements

United States

Support Access Management processes. Conducted access data analysis and follow up with application managers. Assisted with application onboarding to access management monitoring services to ensure compliance.

Charlotte, North Carolina Area

• Technology Manager for Engineering team supporting Access Management applications o OIM - Oracle Identity Management 11g, 12c o OIA - Oracle Identity Analytics • Manage staff of engineers and analysts, offshore and onshore, performed performance and compensation evaluations, coaching and mentoring• Manage production operations, ensure online and batch systems executed and meeting controls and compliance 24X7• Manage code migration, product software and infrastructure changes across environments• Partner with development team to create sustainable deployment procedures• Create and manage processes to execute batch, monitor batch and online operations, and proactively address system deficiencies• Manage application production issues, average ~100 per month• Manage support tickets with Oracle vendor• Manage strategic roadmap for environments• Manage Business Continuity Plan and participate in quarterly BCP test to ensure resiliency • Manage SLA, OLA review with business• Manage Application upgrades including hardware for tech refresh and system enhancements

Charlotte, Nc

• Support an enterprise Consumer Credit Bureau data system• Coordinated system development with Offshore resources• Provide Analysis and Adhoc reports on processing and audit points• Manage code releases

Charlotte, Nc

• Requirements gathering for demerger related requirements and system enhancements• Managed production of project artifacts• Managed timelines and resource priorities• Provided Production and Test Environment support for Authentication and Entitlements applications• Coordinated teams Business Continuity plans and test execution• Team administration support for Change Management tool - Remedy

Charlotte, North Carolina Area

• Developed Business Requirements document for loans transfer (LSBO)• Managed Change Requirements for specific system enhancements• Coordinated system deployment activities• Provided data analytics to improve data quality• SQL to assist with data verification and debugging• Worked with management to improve internal processes and communication

Charlotte, North Carolina Area

• Requirements gathering for Merger related requirements and system enhancements• Managed production of project artifacts• Managed timelines and resource priorities• Coordinated cross team collaboration to drive integrated solutions• Developed Test Plans and Cases• Managed relationship with Business Owners

Charlotte, North Carolina, United States

• Directly support eCommerce Consumer Loans Sales Executive and team on Mortgage, Home Equity, and Dealer Financial Services (Auto, RV, and Marine).• Responsible for providing information based analyses. • Provided support in the complexities of day-to-day operational problems.• Develop/monitor/maintain Sales and Site performance metrics• Write adhoc SQL queries against Coremetrics data to research and report on online activity.• Manage relationships with support teams to ensure effectiveness of strategies and programs. • Produce Business Requirements for data and reporting enhancements

Charlotte, North Carolina, United States

• Supported the Entitlements application, A .NET web application used primarily by the information security group. This application allowed this group to assign access to entitlement enabled applications. The application included a reporting system used by business partners and information security.• Established relationships with information security team including managers and associates.• Manage projects for application upgrades. This included user and technical requirements documents, SDLC process and associated documentation. • Provided testing and coordination with testing team. Developed test metrics and scripts for production application testing.

• Manager of 7 Consumer Real Estate applications; Reporting, Compensation, Compliance, Relationship Deepening, Forecasting, Management By Fact Portal• Established relationships with key business partners within CRE and technology partners• Managed projects and resources across multiple teams providing timely and consistent system support and technology solutions• Managed overall data processes and procedures to insure compliancy to company standards• Made decisions and provided prompt solutions• Participated in strategic design sessions with peers and management• Managed personnel and administered performance appraisals, compensation, and on going daily feedback on individual and team for successes as well as coaching opportunities• Mentored Team Leaders and sponsored them in leadership development programs• Motivate and lead a high performance team: attract, recruit and retain required members of the team

Charlotte, North Carolina, United States

• Consistently met deadlines and completed two successful Y2K conversions• Managed team of programmers providing performance evaluation and compensation decisions• Managed deliverables define timelines and milestones• Met with clients to provide status and discuss next steps in plan• Responsible for all code changes and testing, including defining test scripts• Performed various Assembler coding modifications• Provided training and guidance to programmers in TSO, COBOL, MicroFocus, COBOL, JCL, and PROCS to work on mainframe Claims Batch processing systems• Wrote specifications for system enhancements• Collaborated with affiliate MYND India, coordinated their assignments, and provided coding specifications, testing scripts, and reviewed their testing• Retrained team in new role to support client server based Document processing application• Designed and assisted with development of audit balancing system for Document application

• Assisted internal business partners and IT personnel to define and refine business strategy and support operational processes• Provided training and support for developers on new tools and processes• Monitored processes and procedures and make refinements to improve efficiencies • Researched opportunities to improve cycle time processing • Lead and participated in project teams to implement enhancements• Created documentation for projects and activities, including specifications, test plans, training materials, etc.• Identified needed policies and procedures for the company overall for operational processes• Analyzed information and work flows to identify optimal business practices• Documented procedures and system flows• Researched and summarize IT topics/Issues for management using Gartner Group services

Columbia, South Carolina, United States

• Mainframe CICS and Batch programmer (Assembler and COBOL)• Insurance Software - Claims system• Assisted with design and development of automated adjustment processing, Onset/Offset transactions• Recognized for trouble shooting many accounts and providing quick solutions• Became authority on interface modules and I/O modules written in Assembler• Provided design and development support for online claims system and batch interfaces• Wrote conversion programs to migrate or make compatible with various legacy applications• Conducted onsite requirements studies and documented client system and processes to recommend updates and write requirement documents for new products• Lead and participated in project teams to implement major enhancements and system upgrades• Provided onsite analysis for online and interface systems issues