Roger Johnson Email & Phone Number

Kansas City, Mo, Us

Kansas City, Missouri, United States

United States

Managed broker commission processes, including investigation, resolution, and communication of variances, while overseeing agent licensing, insurance documentation, and regulatory compliance.• Processed broker commissions and investigated, resolved, and communicated commission variances to a variety of audiences. This involved interactions, investigation, and problem-solving with multiple departments, broker agencies, state entities, and IT systems.• Achieved high customer satisfaction ratings by promptly and effectively addressing inquiries and resolving issues from internal and external clients through diligent monitoring of the commission email inbox and phone system.• Audited a variety of commission and broker licenses, and systems for accuracy.• Is familiar with commission systems.• Managed and ensured accurate and timely receipt of agent licenses and errors & omissions insurance documents to Blue KC, including registration, documentation, communication, and verification with State licensing authorities.• Managed activity on the broker commission portal, ensuring timely and effective interaction with outside entities to include initial assessment, handling, and as appropriate, distribution to others in the Commission department.• Created, monitored, and implemented corrective action steps as needed for various processes and workflow activities - 5500’s, funding documents, commission agreements, etc.• Ensured accuracy of all contractual documents, processed new agent and agency applications as well as cancellations to ensure accurate record-keeping with state entities.• Developed and maintained relationships with agency compensation staff and served as a subject matter expert for all commission and agent-related inquiries.• Developed both recurring and ad hoc reporting on commission data at the market segment, agency, or broker level.

• Inspect Residential Real Estate properties to complete formal appraisals of real property to establish market values and property ratings using internal and external sources.• Research and analyze data from multiple sources to examine all variables that impact property’s present or future value.• Prepare reports that fully explain assessment results and outline methods used.

Kansas City, Missouri Area

Overland Park, Ks

• Supported business sales force commissions of 500 participants• Analyzed, researched, and validated sales compensation payments to ensure accuracy• Completed and distributed monthly reporting for management and sales force review• Provided problem resolution for escalated issues from the sales force• Worked with multiple internal groups to ensure the sales force I supported was properly set up in the commissioning system to calculate payment• Experience with Centurylink billing systems- Ensemble, NIBS, On Demand, and SPW• Experience with SalesForce.com• Reviewed new compensation plan and documents each year to become subject matter expert for the field• Completed UAT for plan changes in the commissioning system• Created and documented Methods & Procedures pertaining to processes and system functionality• Effectively trained new hires to the department

Overland Park, Ks

Fill and analyze specialty compressed gas mixtures for calibration and medical use, utilizing high-end computerized equipmentCalibrate gases for primary standard

Kansas City, Mo

• Maintained control of the chemicals used on site, both in the inventory of the warehouse and the usage in the labs• Controlled all the hazardous and non-hazardous waste shipments• Responsible for keeping entire plant up to date on OSHA, FDA, and MDNR regulations and requirements• Member of the Emergency Response Team and maintained training requirements

Kansas City, Mo

• Responsible for balancing nightly deposits and withdrawals• Start the bank’s system overnight run

Overland Park, Ks

Coordinated with other law offices, courthouses, and Judges to deliver paperwork for filing or signaturesMaintained files for 5,000 cases

Bachelors, Business, 3.5/4.0

Bachelor, Business Administration

Associate Of Art Degree