Roger Pineda Email & Phone Number

Costa Rica

Atlanta, GA, US

San Jose, Costa Rica, CR

Product Owner at Exsquared.com

Global, CN

• Product Manager for Live Chat Channel within the Customer Experience Organization in DiDi International Business.
• Work closely with technology teams in the discovery, development and integration phases of a new product and/or new features.
• Provide analytical insights that drive business decisions.
• Analyze / test competitors' products.
• Identify and develop creative solutions for product inefficiencies/pain points.
• Monitor Product performance.

Global, CN

-Managed the Customer Service organization for DiDi Central America and the Caribbean(CAC) with ~100 FTEs.-Oversee the Customer Experience processes and tools for DiDi in the region.-Defined and executed the strategy for reaching the company goals.-Managed the priorities of product features to be deployed for CAC in the CX side of things both for customer.

Costa Mesa, CA, US

• Product Owner/Product Manager hybrid role supporting Experian Health Integration Scripting tool. Managing new implementations, support and new product planning.
• Coordinate with stakeholders to balance capacity vs. expectations.
• Lead Agile team in prioritizing work, defining requirements, design, developing, implementing, and supporting new or existing features and improvements to the product
• Use Scrum and Kanban Agile methodologies for managing and planning work
• Formulate and define system scope and objectives based on user needs and thorough understanding of business problems with varying levels of complexity keeping compliance requirements as part of design
• Partner with developers, business partners, and end-users to understand business processes and concepts.

Costa Mesa, CA, US

Implementation business analyst within the Collection Optimization solution at Experian Health. The solution helps healthcare organizations optimize their collections process(Revenue Cycle Management) by properly identifying accounts that offer the highest likelihood of payment, while ensuring a positive patient-provider relationship. It continuously.

US

-Delivered benchmarking analysis, highly relevant synthesized information, original analysis and insight via our proprietary database and some field/primary research on Corporate Business Functions transformation to consultants engaged in client service and clientele development.-Ran and helped maintain the contents of the Firm’s widely acclaimed.

Charlotte, NC, US

- Perform reporting and analysis for the Metrics & Reporting, IT and Operational Excellence Departments. - Define, maintain and create reports and metrics. - Perform analysis and proactively determine root causes and propose action plans. - Create and drive presentations for management. - Detect and drive process improvement opportunities. - Control.

2nd Place in the competition. -Provided support and advice to the team in regards to customer experience, revenue stream and cost structure.

Seattle, WA, US

-Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.-Shape and inform key metrics/indicators by which CS operations manages its performance.-Learn and understand a broad range of Amazon’s data resources and know how, when, and which to use.-Deep dive into massive data sets to answer.

Charlotte, NC, US

-Managed a team of 15-20 direct reports. -Accountable for the successful resolution of all client requests and for overall client satisfaction-Analyze data, identify trends, set priorities and provides feedback and recommendations to site leadership-Responsible for performance reviews to assess strengths and development needs providing feedback and.

Toledo, OH, US

Work as part of teams with account executives inidentifying, qualifying and recruiting talented candidates who meet the needs of our client companies. Responsibilities typically include:♦ Working with managers and account executives to identify and qualify candidates♦ Sourcing candidates through networking, cold calling, complex internet searches and.

Tampa, Florida, US

• Managed a team of 20-25 direct reports.
• Direct contact and communication with the client and operations
• Material development and update
• Training delivery
• Motivational plans
• Mentoring and coaching

Tampa, Florida, US

Provided information on client 's account balances, account history, account maintenence fees, procedures and co-payments, and other information. Provides customers with detailed information on services, assistance regarding paperwork, and technical inquires. Researches more complex questions and problems, provides resolution or escalates issues when.

Product Strategy

Professional Education Digital Program, Data Science: Data To Insights

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Technical Degree, Audiovisual Post-Production

Certified Six Sigma Black Belt Preparation Course

Oracle Database: Introduction To Sql Ed 1.1