1.Leading a team of 60+ sales force across UP, Bihar and Uttarakhand and heading the food delivery business across 110 cities.2. Core KPIs include P&L Management ,Business Growth through supply excellence & traffic improvement and Team development

• Reduce Swiggy Driven Cancellations which had a direct impact on NPS by working with Product & Core Logistics teams.• Handled P&L which involved driving down cost line items such as Call Centre Costs by reducing interactions between Customers / Delivery Partners with Customer care agents. • Solutioning for products and SOP improvements to enhance the Customer Experience journey for Swiggy Genie customers by collaborating with Product & Customer Service Teams.

• Responsible for strategizing Sales Operations for 400+ cities across India by scaling up revenue through Client acquisition, Discounting Strategy, Commission upsells and Ad sales.• Build Quarterly & Annual Operating plans by setting targets for regional teams, conducting performance reviews with On-ground teams and presenting updates to Swiggy leadership.

• Headed the Sales & Vendor Management function in Pune by leading a 45-member team of direct & indirect reportees. • Spearheaded the sales functions of client acquisition, onboarding, account management & revenue generation for 10k+ restaurants across the city along with improving restaurant performance metrics.• Improved the Ad sales revenue to over a monthly run rate of INR 1 Crore & increased city Commissions revenue by 4% in a span of 2 years

- Heading the Sales Team in Pune.- Sustaining and growing the relationships which translate to a growth in revenue for the city.- Maintaining a strong relationship with restaurant owners (Specifically Key Accounts of the City & Country) and advising them on issues related to the market and offering solutions on the same- Conduct promotional events & marketing activations, primarily BTL, in conjunction with the internal teams.- Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible and advising senior management on maximising business relationships and creating an environment where customer service can flourish, also managing a huge team.- Responsible for training new recruits, especially Sales Managers, and mentoring them

-Initiate partnerships with new accounts and actively managing existing relationships, being their P.O.C. for Swiggy-Sustaining and growing the relationships which translate to a growth in revenue for the city-Maintaining a strong relationship with restaurant owners (Specifically Key Accounts of the City & Country) and advising them on issuesrelated to the market and offering solutions on the same-Conduct promotional events & marketing activations, primarily BTL, in conjunction with the internal teams-Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible andadvising senior management on maximising business relationships and creating an environment where customer service can flourish-Responsible for training new recruits, especially Sales Managers, and mentoring them

Foodies Shack is a soccer themed fast food restaurant located in Viman Nagar, Pune. The restaurant has a seating of 25 persons with outdoor and mezzanine seating. We specialize in Pastas and Thai Food. With a limited menu, we make sure that every dish is prepared to perfection with a pocket friendly price.I handle the complete operations and management of the restaurant. Right from marketing to customer service, we strive to exceed our customers expectations through consistent food preparations and on-time delivery.

• Assist & strategize about offerings to the prospective opportunity with the clients.• Understanding customer expectation & fulfilling them for greater bonding with the customer.• Identifying and suggest new opportunity in the market.• Help establish connects with prospective clients• Maintaining customer relationship.• Obtaining knowledge about competitors, strategize about offering to the prospective opportunity with the clients

•Ensuring that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling, foreign exchange, taxation, C- forms & licensing are adhered to, including the timely reporting of financial information.•Ensuring strict control of room keys•Meet & greet all guests and assist with registrations

•Worked in all 4 operational departments of a hotel- food & beverage production, food & beverage service, front office and housekeeping.•Assisted the department with day to day operations.•Understood the functioning of each department and how the inter departmental communication takes place.