Rohanie Persaud Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Work with operations staff to ensure smooth delivery of projects and programs (clients: Enbridge & IESO)Focus on different areas within the business: data management, metrics and reporting, team facilitation and process definition and improvement. Start-up medium volume call center and create resources to launch the program delivery. Manage a group of 10 Program Specialists achieve program goals and milestones.

Mississauga, Ontario, Canada

Assist with operational changes such as building an in-house call centre from the ground up. Execute new project initiatives to drive sales. Create training materials and content for onboarding that contain job tasks, product/service information and company initiatives.Provide coaching, mentorship and guidance to new call centre hires (a team of 5) and the Brand Ambassadors at each location across North America (a team of 42). Generate sales reports and statistics using the CRM and Excel. These results were then used to create key performance indicators for the future. Create fun initiatives to motivate employees to meet goals. Proving my leadership by sharing my experience and knowledge. I believe in leading by example. I actively assisted my direct reports with day to day activities like making sales and driving business.

Toronto, Ontario, Canada

Strategize outreach efforts to get more potential clients through the door.

Mississauga, Ontario, Canada

Mentor, guide and train entry-level sales representatives in product knowledge and sales techniques.Support and monitor a group of 5 representatives achieve goals (KPI & OKR) that contribute to the growth of the organization. Create a culture of collaboration among colleagues and other team members at all departmental levels by cultivating strong relationships.Support directors in executing new projects. Enhance product delivery by looking for process improvement. De-escalate complaints by using problem solving techniques to find solutions that work for the company and the customer.Teaching, learning and inspiring.

Mississauga, Ontario, Canada

Locating prospective customers, generating them into leads, and eventually converting them to customers.Maintain continuous relationships with businesses and consumers to incur additional and future business. Stay up to date on new products, services and promotions to sell and achieve targets.Use data entry skills to actively use CRM.An active and involved team member working to generate revenue and meet company objectives.

Vaughan, Ontario, Canada

Interact with customers and determine their needs by active listening. Sell phone plans and devices to customers. Perform administrative duties such as replenishment of inventory, filing paperwork and updating instore promotions. Continuously exceed sales in a commission based environment. Exemplify customer service and sales skills to land a promotion to the Bell division.