Rohini Lakshmana Email & Phone Number

London, England, United Kingdom

Nasuni , Nutanix , VMware

Bengaluru, Karnataka, India

✅ Solid consulting experience and ability to influence decisions/actions at all levels of the organization.✅ Involvement in escalations and provided L2 support.✅ Monitored and guidance provided to L1 support engineers✅ Maintained up-to-date technological knowledge to enable the constant improvement of systems, tools, processes and procedures.✅ Worked as part of a global team to address 3rd/4th line Infrastructure issues escalated to the support desk.✅ Worked and gained deep knowledge on Vmware back-up and storage products .

Bengaluru, Karnataka, India

✅ Resolved incidents within the agreed Service Level Agreements (SLAs) and to the high quality that a retail business demands.✅ Researched, diagnosed, troubleshooted and identified solutions to resolve system issues.✅ Maintained up-to-date technological knowledge to enable the constant improvement of systems, tools, processes and procedures.✅ Managed Avamar backup and recovery activities.✅ Maintained 100% customer satisfaction with good feedback's.✅ Got an opportunity to visit Cork, Ireland for a training to upgrade my skill.✅ Recognized as best GSAP individual over the years at DELL EMC India ICOE. ✅ Recognized as “Everyday Hero” globally at Dell EMC for assisting customer in resolving an issue which was a part of POC that made customer sign the deal for 120K $.

Bangalore

✅ Provided Level 1 chat, email, on-call support for Avamar - server and backup related issues and involved in resolution tasks, on-call rotation participation.✅ Guided customers on how to obtain and apply Information about the latest software updates, patches, or hotfixes for Avamar.✅ Ensured that customers have valid licenses and entitlements for their Avamar installations.✅ Identified issues and help to drive improvements in customer satisfaction.✅ Maintained 100% Customer CSAT and recognized 3 times with bronze award for best GSAP employee.

Master Of Technology - Mtech, Computer Software Engineering

Bachelor Of Computer Application, Computer Science