Rohit Chougule Email and Phone Number

-Successfully managed and operated Salesforce (SFDC) within the organisation, ensuring seamless performance and optimization.-Collaborated closely with business stakeholders, product managers, and engineers to deeply understand business processes and identify key opportunities for improvement.-Owned and developed user stories and business requirement documents, resulting from detailed requirements-gathering sessions. Ensured that stories were ready for the agile scrum team to work on during sprints.-Actively participated in daily stand-ups, sprint planning, story-pointing meetings, and retrospectives to monitor progress, remove blockers, and ensure alignment with business objectives.-Identified opportunities for business process improvement and automation, contributing to increased efficiency and productivity.-Experienced in creating and modifying Salesforce reports and dashboards, providing key insights to stakeholders.-Managed user operations across various GTM tools, including Clari, Salesloft, Allego, Gong, Drift, Mediafly, Loopio, Zendesk, Alyce, and LinkedIn Sales Navigator—handling user creation, updates, and deactivations.-Provided issue resolution and support on GTM tools, ensuring smooth functionality and quick problem resolution.-Led the case management process in Salesforce, acting as the single resource responsible for analyzing and routing cases to the appropriate teams, enhancing automation, and ensuring proper feedback loops.-Managed case queues efficiently and regularly reviewed case status updates to ensure timely resolution.

-Managed opportunities classified under New vs. Renewal business, providing critical information to Red Hat's compensation adjustment team to ensure accurate sales rep compensation.-Created and maintained various reports utilizing bucket fields to categorize and analyze opportunity data.-Oversaw opportunity management, including tracking opportunity stages and probabilities, to support effective sales strategies and forecasting.-Responsible for generating comprehensive Excel and CRM reports for higher management, aiding in understanding business status, progress, and in setting new targets and plans.-Conducted data activities using Data Loader to streamline data operations and ensure accuracy.

-Managed the process of mapping contact IDs and account IDs for leads generated through various marketing campaigns, ensuring accurate assignment of sales representatives for effective follow-up.-Analyzed and improved the lead management process by identifying and addressing process gaps and inefficiencies.-Mapped contacts to the appropriate accounts to streamline lead assignment and enhance follow-up efficiency.-Oversaw the management of reports and responded to ad hoc client requests from various regions, providing timely and accurate data to support global marketing efforts.

Account Management & Opportunity Auto-Renewal Specialist-Utilized Salesforce (SFDC) in conjunction with NetSuite and Apttus to link and enhance business data, ensuring effective integration and support for business development.-Mapped and linked the right objects (leads, opportunities, contacts, custom objects) to accounts for improved business operations and client management in the brand marketing sector.-Managed key processes including brand sampling, account cleansing, account merging, new account creation, and contract auto-renewal.-Identified and addressed process inefficiencies and loopholes to enhance overall process performance.-Generated and managed reports for both client-side and internal teams, including click-level process maps, Failure Mode and Effects Analysis (FMEA), presentations, and mid-level process maps.-Led and coordinated a team, handled workflow management, and maintained regular client interactions to ensure process stability and client satisfaction.Data Migration Specialist (Apttus to Salesforce CPQ)-Led the migration of data from Salesforce Apttus to Salesforce CPQ (Configure, Price, Quote), ensuring seamless transition and accurate data integration.-Created new opportunities within Salesforce CPQ, and managed product configuration, pricing, and quote generation to support sales processes.-Identified and resolved product conflicts and pricing issues, maintaining data integrity and alignment with business requirements.-Created and managed cases in SFDC to address and resolve pricing conflicts, ensuring prompt issue resolution.-Oversaw the renewal of servicing contracts, ensuring continuity of service and client satisfaction.

Customer Data Management--Utilized Salesforce (SFDC) to ensure the accuracy and completeness of customer data across the platform, supporting CRM, business analytics, and intelligence to enable effective team operations.Maintained and optimized data within the CRM system to facilitate automated matching and improve data reliability.-Identified and resolved data discrepancies related to accounts and opportunities through thorough research using internal and external resources.-Managed customer data by adding, updating, and merging records in the CRM system to ensure data integrity and consistency.-Contributed ideas to enhance trade resolution processes, focusing on increasing effectiveness and efficiency, and participated in the implementation of these improvements.-Provided ad hoc analysis and reporting support to various internal departments, delivering actionable insights and data-driven recommendations.Account Matching & Hierarchy Mapping Lead--Led the team in using Salesforce (SFDC) to identify and map brands with the correct hierarchy, ensuring accurate brand representation and validation within SFDC.-Ensured adherence to Service Level Agreements (SLAs) and maintained the stability and efficiency of the account matching and hierarchy mapping process.-Created and managed various reports and documentation, including click-level process maps, Failure Mode and Effects Analysis (FMEA), presentations, and mid-level process maps.-Achieved a significant milestone by converting Standard Transactional Processes (STP) to Long-Term Processes (LTP), contributing to the company’s growth and business development.

Intern at Percepton Pvt ltd