Rohit Malviya Email and Phone Number

• Managing multiple clients for Smartech and CPaas business (Email, RCS, SMS, WhatsApp).• Developing an intimate understanding of the customers’ businesses• Priority closure of all issues raised by client with end-to-end resolution within TAT.• Helping customers achieve maximum value by fully utilizing all platform capabilities.• Collaborating with customers to develop, launch, and manage marketing campaigns that focus on engagements and generating revenue.• Managing… Show more • Managing multiple clients for Smartech and CPaas business (Email, RCS, SMS, WhatsApp).• Developing an intimate understanding of the customers’ businesses• Priority closure of all issues raised by client with end-to-end resolution within TAT.• Helping customers achieve maximum value by fully utilizing all platform capabilities.• Collaborating with customers to develop, launch, and manage marketing campaigns that focus on engagements and generating revenue.• Managing escalations and ensuring their swift resolution with utmost priority• Proactively monitoring client health to identify and mitigate churn risks, ensuring sustained satisfaction and long-term retention.• Regularly connecting with customers through sync-ups, MBRs, and QBRs to strengthen relationships and align on goals.• Enlightning our customers with insights garnered from their own data and industry trends.• Collecting customer feedback through CSAT, NPS, G2, and Gartner reviews• Driving cross-sell and up-sell opportunities to boost revenue.• Regular in-person visits to customers to strengthen relationships and trust.• Creating WoW experiences for customers by improving services, product experience day by day and creating success stories. Show less

• Leading a team of sales to achieve predefined business target.• Managing the allocated Branches and driving business from them.• Meeting high net worth clients and explaining various products related to Salaried Personal Loans.• Ensuring Top Class service for Customers for better NPS Scores.• Manage sales and distribution through open market channels.• Allocate targets to team members and monitor target achievement.• Manage and grow the Direct Sales team and focus on… Show more • Leading a team of sales to achieve predefined business target.• Managing the allocated Branches and driving business from them.• Meeting high net worth clients and explaining various products related to Salaried Personal Loans.• Ensuring Top Class service for Customers for better NPS Scores.• Manage sales and distribution through open market channels.• Allocate targets to team members and monitor target achievement.• Manage and grow the Direct Sales team and focus on increased Productivity.• Marketing and enchasing catchment areas.• Ensure additional revenue generation through cross sell & multi selling of Insurance, CASA, Credit Cards etc• Training & Development of the DST Team.• Coordinating with Internal teams for business like Credit, Legal, RCU & Operations.• Responsible for end-to-end processing of the case.• Hands on Software like Salesforce and RCAS.• Training team members in successful strategies, products and Policies to meet operational and sales targets. Show less

• Maintain TAT as per market standard and continuously reduce error rate.• Allocate targets to team members and monitor target achievement.• Coordinating with Operations, Sales, collections, Alliance and Risk Team• Minimize delinquency & taking the process ownership.• Leading a team of sales executive to achieve predefined business target• Organised promotional events and interacted with cooperates to increase sales volume• Hands on Software like Salesforce and Finnone… Show more • Maintain TAT as per market standard and continuously reduce error rate.• Allocate targets to team members and monitor target achievement.• Coordinating with Operations, Sales, collections, Alliance and Risk Team• Minimize delinquency & taking the process ownership.• Leading a team of sales executive to achieve predefined business target• Organised promotional events and interacted with cooperates to increase sales volume• Hands on Software like Salesforce and Finnone (LMS)• Trained team members in successful strategies, products and Policies to meet operational and sales targets.• Ensure additional revenue generation through sale of third-party products. Show less

- Building prospects database.- Using various CRM platforms like Hubspots and PipeDrive.- Converted various clients from Construction sector.- Using various tools and tactics in finding the contacts of prospects.- Understanding the client’s needs during sales pitch.