Rohit S. Email & Phone Number

Washington Dc-Baltimore Area

.On-site IT presence for client firms/organizations in the DMV.Serve as local IT administrator at client sites.Coordinates with client IT resources to resolve issues and make necessary changes.Utilize expertise with 365 Admin, Azure AD, and Microsoft Intune to ensure seamless IT operations

Shelton, Connecticut, United States

.Provide service desk support to 23+ brands for corporate and retail employees of Richemont and Richemont-owned subsidiaries (i.e. Cartier, Van Cleef & Arpels, IWC).Manage user and guest user accounts in Active Directory & Azure AD consoles.Monitor boutique network infrastructure and provide support where needed.Investigate and troubleshoot issues with the GK/DARE on behalf of retail users.Manage and provision mobile devices.Investigate and troubleshoot issues with printers, scanners, and provide general desktop support for users.Remotely manage and deploy software to users via ServiceNOW and Workspace ONE

College Park, Md

.Provide service desk support to 40,000+ professors, students, & faculty at the UMD, College Park campus.Document, log, and set resolution priorities for issues facing users (in SNOW).Coordinate with AV field technicians to investigate and resolve issues across campus

Portland, Maine Metropolitan Area

.Initiated data collection and analysis from communication exchanges with a key tech partner concerning a newly developed Benefits Enrollment platform .Collaborated with business leaders to develop partner efficiency categories for objectively measuring their resolution proficiency .Developed recommendation tool (statistical model) to surface the advice most likely to deliver the optimal outcome for clients.Built a Tableau dashboard that analyzed consumer adoption and utilization metrics of our Benefits Administration platform and depicted key insights that evaluate the success of the enrollment digital transformation process

.Selected as a member of the USJ (University Student Judiciary).The USJ is one of Maryland's premier student governance organizations. It operates under the office of student conduct and hears cases of alleged violations, or misconduct, of university policies

.Develop an internal portal from scratch that displays discrepancy reports using React.js.Exposure to Unum’s API integration process and AWS services integration with front-end platforms.Enhance knowledge of full stack development skills, software development cycles, and the digital transformation process within a large insurance company

Stamford, Connecticut, United States

.Converted an outdated desktop-based client that monitors trader transactions into a streamlined and efficient web client using Angular 6.Wrote back-end web services, in Java, for the new client that improved upon existing security protocols.Gained thorough knowledge on the process of full stack development and a high-level understanding of the trading process that takes place in a commodity trading company.Exposure to REST, API development

Greater New York City Area

.Reach out to disadvantaged communities within CT to provide assistance through fundraising and community service projects.Manage an online website that informs the general public of outreach efforts

Greater New York City Area

.Shadowed a lead solutions architect, as part of a year-long project, to gain comprehensive knowledge on what such a career consists of as well as what sort of skills it requires to succeed.Acquainted with Salesforce’s “Sales Cloud” platform and Einstein Bot.Created a custom program for Amazon Alexa

Monroe, Ct

.Kept track of inventory and prepared certain items for the chef to cook.Cleaned dishes, tables, and floors

High School Diploma

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Club Tennis, Data and Cloud Computing Society, Dean's List, CYC (Consult Your Community)