Director, Global Account Management
Current
Mar 2024 - Present
AeroLeads people directory · profile
Rohit Sharma Email & Phone Number
Director, Global Account Management at Birdeye with expertise in Customer Success
at
Birdeye
1 work email found
@live.in
1 phone found area 919
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Global Account Management at Birdeye with expertise in Customer Success
Location
Chandigarh, India, India
Company size
Who is Rohit Sharma? Overview
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Quick answer
Rohit Sharma is listed as Director, Global Account Management at Birdeye with expertise in Customer Success at Birdeye, a company with 405 employees, based in Chandigarh, India, India. AeroLeads shows a work email signal at live.in, phone signal with area code 919, and a matched LinkedIn profile for Rohit Sharma.
Rohit Sharma previously worked as Director, Global Account Management at Birdeye and Senior Manager Account Management at Birdeye. Rohit Sharma holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Panjab University.
Company email context
Email format at Birdeye
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*@live.in
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Profile bio
About Rohit Sharma
As the Director of Global Account Management at Birdeye, I steer strategic initiatives that bolster customer experience and retention. The organization benefits from my expertise in CRM and team development, cultivated through leadership roles over recent years. At the helm of the SMB Customer Success team, our unit enhanced gross retention rates by a notable 15% in just three quarters.My approach is grounded in nurturing talent and establishing processes that drive measurable results, such as improved product adoption and customer satisfaction. With the help of my team, we execute adoption and nurture campaigns to solidify product value. Through these efforts, we ensure that Birdeye remains at the forefront of delivering exceptional customer experiences for multi-location businesses.
Listed skills include Soft Skills, Technical Training, Team Management, E Learning, and 39 others.
Current workplace
Rohit Sharma's current company
Company context helps verify the profile and gives searchers a useful next step.
Birdeye
9 roles
Rohit Sharma work experience
A career timeline built from the work history available for this profile.
Senior Manager Account Management
Feb 2022 - Mar 2024
Team Manager - Smb Customer Success
Birdeye is an All-in-one customer experience & reviews software for multi-location businesses. At Birdeye, I manage the SMB Customer success managing a portfolio of 6000+ customers. My key responsibilities as the leader of SMB includesManaging a team of 17 CSM's to increase product adoption, gross retention and net retention across SMB segment.Hire and.
May 2020 - Feb 2022
Team Manager- Customer Success
I am currently managing Global Customer Success for WizIQ, an E-learning delivery platform. I currently manage a team of 12 Customer Success managers with a book of business of ARR 2.5 million USD. I am also responsible for successful on-boarding and product implementation of the product ensuring success of our customers.Achievements:Developed the entire.
Apr 2014 - May 2020
E-Learning Specialist
- WizIQ is the world's largest Educational Network and also a Virtual Classroom Platform provider.I am currently working as an E- Learning Specialist with WizIQ. Having worked as a senior Trainer and then a customer.
- Consulting with management and other leadership to identify business processes.
- Identify and evaluate business initiatives to ascertain appropriate programs that meet company goals.
- Recommend training and development systems.WizIQ supports different LMS/CMS such as Moodle/Blackboard/Canvas and also provided Website integration. As an E-learning Specialist, I also oversee training of employees and.
Nov 2013 - Mar 2014
Assistant Manager ( Training And Support)
Started as a trainer and got promoted as an assistant Manager handling Training and Support department. I managed a team of 14 people and my job responsibilities includePreparing Training Modules for Training team.Monitoring training sessions to ensure quality training.Managing Internal Training's.As a Customer Support Manager, I always believed that.
May 2012 - Oct 2013
Product Trainer
WizIQ's easy-to-use online teaching and learning solutions are being used by more than 200000 teachers/trainers, 5000 organizations, and 3 million learners.I joined WizIQ as a Product Trainer but was promoted to a Senior trainer profile in just six months. As a Product Trainer,I always made sure that I connect with my trainees, have command of the Product.
Mar 2011 - May 2012
Customer Support Associate
As a CS associate, my job was to ensure exceptional customer service while maintaining AHT and aux time.Did pilot for Canada Customer careMoved to outboard team within 6 months of joining CC CanadaExceptional performance in CE and XPR as an outbound specialist
Oct 2009 - Mar 2011
Sales Specialist
Working on STPL ( Short Term Personal Loans) along with a team of 5 Field sales rep. Successfully managed direct branch walk-ins and successfully converted the same.Managed team target for the quarter and overachieved the same.
May 2008 - Feb 2009
Team & coworkers
Colleagues at Birdeye
Other employees you can reach at birdeye.com. View company contacts for 405 employees →
MB
Mo Bangura
Colleague at Birdeye
London, England, United Kingdom, United Kingdom
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SP
Surya Pratap Singh
Colleague at Birdeye
Ghaziabad, Uttar Pradesh, India, India
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RS
Riya Singh
Colleague at Birdeye
Noida, Uttar Pradesh, India, India
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ML
Morgan Lee
Colleague at Birdeye
Mount Pleasant, South Carolina, United States, United States
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AS
Arpit Sharma
Colleague at Birdeye
Bhopal, Madhya Pradesh, India, India
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YS
Yashi Sharma
Colleague at Birdeye
Noida, Uttar Pradesh, India, India
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RK
Ravi Kumar
Colleague at Birdeye
Gurugram, Haryana, India, India
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JA
John Alcoroque
Colleague at Birdeye
Calabarzon, Philippines, Philippines
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AA
Austin Avery
Colleague at Birdeye
Philadelphia, Pennsylvania, United States, United States
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PM
Pushpender Maan
Colleague at Birdeye
Gurugram, Haryana, India, India
View →
Mo Bangura
Colleague at Birdeye
London, England, United Kingdom, United Kingdom
View →
SP
Surya Pratap Singh
Colleague at Birdeye
Ghaziabad, Uttar Pradesh, India, India
View →
RS
Riya Singh
Colleague at Birdeye
Noida, Uttar Pradesh, India, India
View →
ML
Morgan Lee
Colleague at Birdeye
Mount Pleasant, South Carolina, United States, United States
View →
AS
Arpit Sharma
Colleague at Birdeye
Bhopal, Madhya Pradesh, India, India
View →
YS
Yashi Sharma
Colleague at Birdeye
Noida, Uttar Pradesh, India, India
View →
RK
Ravi Kumar
Colleague at Birdeye
Gurugram, Haryana, India, India
View →
JA
John Alcoroque
Colleague at Birdeye
Calabarzon, Philippines, Philippines
View →
AA
Austin Avery
Colleague at Birdeye
Philadelphia, Pennsylvania, United States, United States
View →
PM
Pushpender Maan
Colleague at Birdeye
Gurugram, Haryana, India, India
View →
2 education records
Rohit Sharma education
Bachelor Of Commerce - Bcom, Business/Commerce, General
Education record
St. Joseph Convent School
FAQ
Frequently asked questions about Rohit Sharma
Quick answers generated from the profile data available on this page.
What company does Rohit Sharma work for?
Rohit Sharma works for Birdeye.
What is Rohit Sharma's role at Birdeye?
Rohit Sharma is listed as Director, Global Account Management at Birdeye with expertise in Customer Success at Birdeye.
What is Rohit Sharma's email address?
AeroLeads has found 1 work email signal at @live.in for Rohit Sharma at Birdeye.
What is Rohit Sharma's phone number?
AeroLeads has found 1 phone signal(s) with area code 919 for Rohit Sharma at Birdeye.
Where is Rohit Sharma based?
Rohit Sharma is based in Chandigarh, India, India while working with Birdeye.
What companies has Rohit Sharma worked for?
Rohit Sharma has worked for Birdeye, Wiziq, Educomp Solutions Ltd, Dell, and Icici Securities.
Who are Rohit Sharma's colleagues at Birdeye?
Rohit Sharma's colleagues at Birdeye include Mo Bangura, Surya Pratap Singh, Riya Singh, Morgan Lee, and Arpit Sharma.
How can I contact Rohit Sharma?
You can use AeroLeads to view verified contact signals for Rohit Sharma at Birdeye, including work email, phone, and LinkedIn data when available.
What schools did Rohit Sharma attend?
Rohit Sharma holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Panjab University.
What skills is Rohit Sharma known for?
Rohit Sharma is listed with skills including Soft Skills, Technical Training, Team Management, E Learning, Training, Instructional Design, Team Building, and Training Delivery.
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