Responsible for management of consumer banking for offices in the greater Charlotte and Raleigh markets.

Responsible for management of retail banking for offices in York, Greenville, Spartanburg, Laurens, Union, and Newberry counties in SC.

Responsible for management of retail banking for offices in York County in SC and offices in Charlotte, NC

Manage daily function of retail bank office by: -setting expectations for and exemplify superior customer service-promoting, encouraging, and expecting a retail branch culture that is positive and unified toward each other and company initiatives-ensuring development of retail branch staff through coaching and training-managing administrative tasks involving personel issues of retail branch staff -driving increased sales through relationships, conversations, and referrals to other banking lines of business (commercial, mortgage, investment, merchant services)-being the primary resource for all loan requests, consumer and small business, real estate and non-real estate-adequately adhering to operational guidelines and strengthening operational functionality

Managed all functions and has ultimate responsibility for achievement of sales goals, operational activities and staff of a branchOversaw and ensure sales of new and existing business inside the branch and promote new sales generation outside the branch.Ensured quality levels of branch customer service, oversee administration of all personnel issues, and ensure development and training of branch staff.

Provided direction and leadership to branch employees with emphasis on superior customer service skills, customer retention, achieving sales goals, teamwork and supporting cross-sell opportunities.Primary accountability for established operational standards and compliance with government regulations; branch general ledger; and ensures adherence to policies and procedures.

Accomplished goals and requirements of all branch positions including teller, financial services specialist, assistant branch manager, and branch manager through intense 14 month training program Completed projects and presented them to bank executives while achieving sales goals and behaviors.

Identified and answered customer needs or problems by completing various tasks such as opening accounts, completing loan applications, or referring customer to appropriate bank resource.Achieved sales goals through customer profiling, cross-selling opportunities, and telemarketing and served as a teller on an as needed basis.