Ron Brown Email & Phone Number

United States

Lees Summit, Missouri

Act as an enterprise customer and dealership advocate within XtimeProvide accurate customer status reports identifying tasks completed and action itemsProvide L2/L3 technical support to enterprise customers as requested Conduct phone consultative efforts to ensure Xtime product(s) are configured to customer processesAssist in the management of daily tasks.

Kansas City, Missouri

Volunteer Position: Basic responsibilities under the Pastor.Men’s Ministry, Marriage Council Ministry, Youth Ministry, Minister/Teacher-Sunday School, Motivational SpeakerProvide Daily Devotionals for Social Media

Lees Summit, Missouri

First Contact under supervisor for Agent specific issues.Lead Agent, handling of Xtime, and Xtime (Inspect) calls,Create customer profiles, Create enterprise profiles, Manage, Unlock, and manage customer profilesHandle incoming technical support requests from customersTroubleshoot difficulties in customer’s understanding of Xtime, Configuration, of Xtime.

Lee's Summit, MO

Handle incoming technical support requests from customersTroubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points Provide one-on-one training to new and existing customers as needed while working on support tickets Identify / resolve issues that prevent users from utilizing our software to.

Grain Valley, MO

Volunteer Position:Computer Hardware and Software Support, IT Support, Telephone Landline and Wireless Support, Audio/Visual Church Services, Manage and Maintain Website, Social Media Setup and Design (including Facebook, Twitter), All Photography and Digital Artwork, Write and Post Daily Church Devotionals,

Independence, MO

Apple Support help desk environment.Hardware/Software Apple product and services. Desktop, and Portables, iMacs, iPhones, iPads.IOS support, iTunes, iCloud, and Safari.Maintain excellent customer satisfaction. Keeping AppleCare at high quality standard.

Overland Park, KS

Telephone support for VinSolutions automotive dealer CRM/ILM Web-base software. Maintain personal consistency with upgrading software.Customer case management via telephone, email, or chat.Maintain customer satisfaction standards. Assist dealer with software, email, and client account maintenance.Support Microsoft Suite as related to import/export with.

Kansas City, Missouri Area

Operate company vehicles and provide courteous delivery and pick up of packages.Check shipments for conformance to FedEx features of service.Provide coverage for all assigned routes within the station’s service area.Provide related customer service functions.Maintain timely route schedule under constant change.

Blue Springs, Missouri

Control Internet sales and content.Update website sales, images and content.Track all customer interactions and completed sales using Reynolds and Reynolds CRM. Maintain contact with existing, and potential customer to assure customer satisfaction. Backup Sales Manger. Arrange for city and state dealer-trade. Negotiation of vehicle sales price. Achieve.

Kansas City, Missouri Area

PC & Macintosh IT Help-line Analyst. Secondary Field Analyst. Daily technical functions for internal clients include setup of accounts and passwords, Troubleshoot and repair system problems including software and hardware for Macintosh and Windows. New software and hardware installations. Customer Support via Phone and Email.Consistent record of First-Call.

Kansas City, Kansas

Supervise Digital Department. Ensured employee performanceDigital Image Retouch and RepairNetwork, and troubleshooting Macintosh, Windows, and Unix environmentColor calibration for print networkColor SeperationAssistant Manager1995 - 1997Manage office, and handled payrollQuality Control, Order supplies