Ron Grange Email & Phone Number

Charlotte, Nc, Us

Troubleshoot problems to implement the best course of action along with proactively processing and resolving support requests from end-users. Conduct installations of new versions to ensure data protection and mitigate risks. Maintain a record of all transactions and support interactions within Salesforce for future reference and addition to the knowledge base. Collaborate with the software development team on reported errors and bugs on newly released software. Ensure client satisfaction through performing follow-ups and resolving issues.

Established workstations for employees through configuring hardware, devices, and software. Formulated support documents to facilitate users. Maintain updated and accurate application security, roles, and user access. Closely monitored and evaluated traffic to identify fraud. Eliminated malware, ransomware, and other threats from laptops and desktop systems. Handled equipment maintenance requests along with educating non-technical individuals on technical information.

Generated safety reports and conducted data analysis for building managers to inform security processes. Carried-out full vulnerability scans to recognize at-risk systems and remediate issues. Implemented security best practices and protocols across the company to mitigate data breach risk. Conducted risk analysis to recognize and execute appropriate security countermeasures. Analyzed virus report to explore the best time for updating virus protection systems. Introduced improvement initiatives to drive security systems and procedures.