Ron Elliott Email and Phone Number

Responsible for global client implementations.• Managed implementations in technology, operations, and client management within Learning and Developement to onboard new clients, accelerating onboarding process• Coordinated training agendas and created customized training plans for global launches of large market accounts • Created client management onboarding tool kit to be utilized for all incoming client management new hires• Streamlined Learning and Development processes and procedures for bringing on new clients• Managed and communicated expenses per project within an allocated budget

Consulted with key stake holders to identify and solve training gaps that arose.• Universal aXcess platform subject matter expert. Planned successful transition of multiple accounts to HUB model allowing for streamlined processes and procedures for our clients globally. • Coordinated training agendas and created customized training plans for migration of US business to India and the Philippines • Successful upskill of India training team to new GDS and platform• Tracked training effectiveness, relevance, and metrics of success which improved future training

Conducted virtual and classroom facilitation for newly hired and current GBT employees including global training across multiple markets; India, EMEA, Singapore, Philippines and Canada. Designed presentations, job aids, and end to end user guides.• Assessed current state, identified gaps, and created appropriate training techniques and training aid / media for delivery of travel related services and products• Assisted as Project Leader for large market implementations adding input for the voice of the counselor

Responsible for the staffing within the Omaha BTC hiring over hundred employees and ensuring fast resolution to all service and technology related client inquires.• Team Leader over new employees, responsible for overseeing development and training. Completed 7 new hire classes with an 90% retention rate• Implemented new procedures and practices to ensure quality counselors in the on-boarding experience• Proactively supported colleagues and collaborated with them to help achieve target goals by establishing wide range of network resources, allowing for quick resolution of issues that arose with Amex products and services• Instrumental in the retention of clients three multinational large market accounts through positive client interaction and team motivation• Built diverse talent by working with direct reports to develop interviewing, writing, and general leadership skills• Drove FTE savings through streamlining process and schedules