Ron Mccray Email & Phone Number

Ft Sam Houston

San Antonio, Texas, United States

Cuba

San Antonio, Texas Area

Utilize ITIL principles in accordance with any processes in place in the AETC Automated Service Desk (AASD) (e.g. - Incident, Access, Problem, Change, ASI). • Utilize the government trouble ticketing system in place to provide and request quality updates• Track and regularly report anomalous events/trends to government department representatives. • Keep consistent situational awareness via dashboards on the ticketing and call management systems, as well as any other provided tools (SMT, Genesys, Pulse but subject to change). • Utilize verbal and written communication to alert other personnel in the AASD of any unusual events/trends. • Bear and utilize knowledge of all RT&E wireless mission systems the AASD supports, all relevant actions and reactions needed to fulfill the requests and needs at the lowest level for any and all customers. • Utilize AETC Cyber Commander Critical Information Requirement affecting the wireless RT&E systems the AASD supports, providing updates up the chain as well as to the MAJCOM Communications Coordination Center (MCCC) with Commanders Critical Information Requirements (CCIR) updates.

San Antonio, Texas Area

Responsible for performance and ticket management of Citibank's ATMs located globally. Provides guidance and instructional support for local teams and initial support to diagnose and resolve ATM issues. Manage assigned ticket queue and track issues to closure.

Camp Zama, Japan

• Served as a single point of contact for the on-site Government Technical Advisor Representative (TAR), Security Manager, and DPTMS. • Professionals. Ensures all Security Professionals are cross-trained in 100% of the Child Related Background Checks (CRBC) tasks.• Identify categories of personnel requiring background checks and the requirements specific to each category. • Provides on-site technical training for additional security personnel in security software systems to include Joint Personnel Adjudication Systems (JPAS), OPM Central Verification System (CVS), Personnel Investigations Processing Systems (PIPS), Defense Central Index Investigation (DCII), and other related databases.

Kosovo

• Protected controlled areas and government facilities in addition to conducting security checks for 70K+ personnel.• Performed identification checks and registering visitors, vendors, and deliveries entering and exiting a given area of responsibility. • Performed physical security inspections and operations as part of the regular duties.

San Antonio, Texas Area

• Provided assistance and guidance to managers, visitors and general staff, contacting the police, and other emergency services when necessary. • Checked badges of employees and visitors, and verifying authorization of visitors entering the facility. • Conducted security checks and inspected building entrances and exits. • Responded quickly to all incidents of theft, fire, sabotage or unauthorized entry. • Facilitated and ensured the safety of visitors and employees in the event of an emergency.

San Antonio, Texas Area

• Monitored inmate behavior to ensure they are not causing harm to themselves or others. Inspected all areas of assigned work areas. • Processed inmates; maintained jail security; served meals; transporting inmates. • Received and processed inmates into custody of institution; searched inmates; takes charge of personal property. • Prepared routine records on inmates; performed general clerical duties as directed.

San Antonio, Texas Area

• Provided armed security services for contracted sites; which included residential, construction, and retail sites. • Apprehended and detained suspects. • Provided written reports, security screening, foot/vehicle patrols, and security escort services.

San Antonio, Texas Area

• Provided telephone or electronic 1st-level technical support for determination, resolution, or escalation of technical problems related to Windows environments and Windows applications, electronic mail, enterprise applications and databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues. Diagnosed, troubleshoot and resolved wide range of software, hardware and network issues. • Provided technical support for large number of diverse users nationally. • Handled an average of 40 calls per day. • Resolved 60% of calls within company's 11-minute requirement. Prioritized and escalated issues. Installed, configured and modified hardware and software to ensure optimal performance.• Monitored, log and track all phases of help desk support. Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.

San Antonio, Texas Area

• Provided support to remote users, answering 60,000 calls a month with an average wait time of 30 seconds. • Provided first line response for users requiring assistance with information technology issues and problems and routed unresolved problems to appropriate specialists for resolution, maintaining complete status of trouble call for reference and reporting purposes. • Resolved 95% of all trouble tickets without escalation.• Reduced workstation set up time by developing cloning procedure to streamline operating system implementation and security properties configuration.

San Antonio, Texas Area

• Resolved a wide variety of problems emanating from the UNIX, Linux and Microsoft Windows based operating systems, and all command wide applications.• Tested and analyzed computer hardware and software malfunctions to resolve physical and logical processing problems. Adjusted equipment configurations, recommended appropriate acquisitions, and distinguishes between equipment, software, and LAN malfunctions. Monitored IT services, operating systems, applications, and systems; and performed preventive maintenance and minor administration of the same to keep the systems optimized.

San Antonio, Texas Area

• Provided technical support for 200+ users and ensured proper maintenance of workstations. • ¬Provided first-level technical support for U.S. Air Force and civilian personnel throughout the U.S. and overseas. Created and administer accounts for Microsoft Windows Operating Systems, Microsoft Exchange and Remote Access Servers. • Functioned as a member of a network team handling over 1,000 calls per day that represents a diverse group of end users.• Identified, analyze and troubleshoot problems; record and track trouble tickets utilizing Remedy Trouble Ticketing System. • Installed licensed and approved software on user computer systems.