Ron Murphy Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

-Responsible to designing and implementation of new hardware for Shaw's core telephony network-Responsible for evolving existing Shaw voice products on new platforms including softswitches, media gateways and session border controllers-Developing standards for voice services including qualitative VoIP metrics to act as SLA's with other wholesale carriers.-Responsible for long term network evolution of Shaw's core telephony network-Working member of CRTC ESWG (Emergency Services Working Group) representing Shaw-Working member of NENA representing Shaw

Calgary, Canada Area

-Led and created a team of 19 direct reports, whose duties included monitoring and maintaining Shaw's core telephony network in a 24/7 environment-Interviewed and screened candidates applying for various positions within the Engineering Operations department-Mentored team members on technical issues relating to job functions-Developed and documented processes dealing with failed emergency calls in a VoIP environment-Reviewed open cases with equipment vendors and other carriers to ensure SLAs were being met-Developed enhanced searches on SNMP / Syslog events within Splunk to assist with job functions leading to reduced MTRR (Mean Time to Repair) for service impacting incidents.

Calgary, Canada Area

-Created WAN circuit design packages to deliver voice and data services to a customer location in relation to Bell's network within defined service delivery intervals-Developed with various functional teams, new data products and processes to deliver products.-Experience in documenting specific job functions to aid in training requirements.-Design and logical provisioning of optical TDM, optical ethernet and PSTN trunking services.-Trained new team members to meet internal standards in the design and provisioning functions

Calgary

-technical team leader in a functional matrix project organization responsible for the training and supervision of 8 direct reports located in both Calgary and Edmonton. My team successfully designed and provisioned a 2200 site private network within the projects established finish date.- Identified labor shortages and possible work stoppages before they happened and implemented solutions to minimize their impacts on service delivery intervals- Coordinated daily meeting with team leaders and project sponsors to ensure all issues listed under project's risk register was being responded via appropriate means- Pinpointed network inventory shortages and successfully scheduled a testing calendar with internal groups, equipment vendors, and various third party contractors with minimal impact to the established project finish date.- Reduced critical path intervals in Bell's optical Ethernet service offering to the Government of Alberta from 23 working days to 11.

Calgary