Ron N. Email & Phone Number

Nashua, New Hampshire, United States

Nashua, New Hampshire

• Manage support, service, warranty, and warehouse operations across four divisions of FLIR• Analyze representative performance data as well as customer interaction results to manage team's performance and to make improvements to the service organization• Coaches Customer Service Management team in providing professional development opportunities for team members to achieve high performance• Provide support for and identify opportunities to improve customer service performance through continuous process review and best practice evaluation• Organizational Development techniques to improve group processes

Nashua Nh

• Spearheaded product support activities with a team of global product support agents including serving as the Lead Corporate Trainer for internal and external team members• Led 10 product support representatives and managed outsourced call centers in Canada and Colombia• Designed and delivered comprehensive training solutions for all employee levels and multiple lines of business including inside/outside and independent sales, internal support groups, and outsource call center• Coordinated logistics for training sessions in the field, in classrooms, and in virtual environments• Presented product demonstrations and trainings for merchants and strategic partners to develop and recognize new sales opportunities• Designed and led technology initiatives for Service ERP system for both IFS and SAP implementations• Provided and engaged, senior leadership to staff including coaching, development, performance management and mentoring of high-potential candidates

Nashua Nh

• Provided technical support to end users and dealers by researching and answering questions and troubleshooting problems. • Trained large groups of dealers with the knowledge and practical skills to carry out the technical ability to work on marine electronics. • Attended many trade shows to gain knowledge and spark new ideas.

Merrimack, Nh

Maintained, troubleshoot, and repaired electronic, electrical, and software-based maritime equipment.

Master Of Business Administration (M.B.A.), Business Administration And Management, 4.0

Bachelor Of Science In Business Studies, Information Technology, 3.7

Activities and Societies: Delta Mu Delta International Business Honor Society