Systems Engineer
CurrentSystems Engineer at TCPWave, a provider of DNS, DHCP, and IP address management (DDI) solutions.
Apr 2021 - Present
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Ron Santos Email & Phone Number
Knowledgeable Technical Writer | Leverage Business Analyst Experience to Deliver Correct, Clear, and On-Time Documentation
at
TCPWAVE
1 work email found
@tcpwave.com
2 phones found area 877 and 860
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Knowledgeable Technical Writer | Leverage Business Analyst Experience to Deliver Correct, Clear, and On-Time Documentation
Location
Morganville, New Jersey, United States
Company size
Who is Ron Santos? Overview
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Quick answer
Ron Santos is listed as Knowledgeable Technical Writer | Leverage Business Analyst Experience to Deliver Correct, Clear, and On-Time Documentation at TCPWAVE, a company with 37 employees, based in Morganville, New Jersey, United States. AeroLeads shows a work email signal at tcpwave.com, phone signal with area code 877, 860, and a matched LinkedIn profile for Ron Santos.
Ron Santos previously worked as Systems Engineer at Tcpwave and Product Owner and Product Manager at Nokia. Ron Santos holds Master Of Science (Ms), Electrical Engineering from The University Of Texas At Austin.
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Email format at TCPWAVE
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{first_initial}{last}@tcpwave.com
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Profile bio
About Ron Santos
For most of my career, I worked as a Business Analyst, writing technical documents, especially software requirements, mainly at leading telecom companies. I now leverage these many years of valuable experience to deliver correct, clear, and on-time software documentation. Also, I use this experience to excel at getting appropriate input from SMEs, especially software developers, conducting document reviews, and contributing to co-workers’ deliverables.In March 2020, I further improved my technical writing skills by completing a graduate certificate focused on software documentation. More recently, in March 2021, I completed a graduate-level technical editing class. My portfolio is at www.ronsantos.net (hosted on AWS), and I have skills in the following areas: • Technical Writing and Editing • Technical and User Documentation • XML, DITA, and Structured Documentation • MadCap Flare • Successful RFP Responses • Agile Scrum Processes and Jira • Information Technology • Amazon Web Services (AWS) • Telecom Networks • DNS, DHCP, and IP Address Management (IPAM)
Current workplace
Ron Santos's current company
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4 roles
Ron Santos work experience
A career timeline built from the work history available for this profile.
Product Owner And Product Manager
- Wrote user stories and requirements for multiple components and enhancements in VitalQIP, including all stories and requirements for complex Analytics and Reporting feature. Led two teams that evaluated customer.
- Contributed to and eventually managed roadmap for VitalQIP, which had annual sales of about $14M. Got input from sales, development, technical support, and others, did competitive analysis, considered customer.
- Performed competitive analysis on Analytics and Reporting feature and balanced user automation needs with limited development resources, delivering feature preconfigured to detect the most security threats as.
- Improved implementation of user stories and requirements, including increasing user-friendliness and reducing errors, by providing input to developers during Agile Sprint reviews of early software versions.
- Guided team through negotiations to consensus on multiple complicated and sometimes controversial issues, which cost-effectively improved multiple aspects of new software and helped team stay on schedule.
Jan 2016 - Sep 2017
Business Analyst (Systems Engineer) And Product Manager
Alcatel-Lucent
- Contributed initially as VitalQIP Business Analyst and then, starting in Jan. 2008, as combined VitalQIP Business Analyst and Product Manager. (Note this role continued as described above after Nokia bought.
- Led two cross-functional teams that evaluated and prioritized about 1,977 VitalQIP customer enhancement requests over eight years. Collaborated as part of Product Management group to determine small subset for funding.
- Provided quick, correct, and appealing responses to requirements in parts of over 20 winning RFP responses over seven years through good understanding of needs of customers, primarily telecom service providers. RFP.
- Increased ease of use of DNS Security Extensions (DNSSEC) feature by skillfully simplifying and automating functionality in requirements while staying within limits of available development staff.
- Helped team meet aggressive completion date of DNSSEC feature by contributing user manual sections, enabling overloaded technical writers to complete quality documentation on time.
- Led development and delivery of DNSSEC training for technical support, professional services, and sales, and subsequently further shared acquired DNSSEC expertise, improving productivity.
Dec 2006 - Jan 2016
Business Analyst (Systems Engineer)
- Contributed in the following four Business Analyst (Systems Engineer) positions. Note that Lucent (which spun off from AT&T in 1996) produced telecom hardware and software, and Alcatel and Lucent merged in Dec. 2006.
- VitalQIP Business Analyst from Oct. 2004 to Nov. 2006: Wrote requirements for VitalQIP. Note this job continued at Alcatel-Lucent and then Nokia as described above.
- Navis Resource Manager (NRM) Business Analyst from Oct. 2003 to Sept. 2004: Wrote requirements for NRM inventory system.
- Navis Wireless Services Activation Manager (WSAM) Business Analyst from May 2001 to Sept. 2003: Wrote requirements for WSAM subscriber provisioning system, which Sprint and others used.
- ACTIVIEW Business Analyst from Oct. 1998 to Apr. 2001: Wrote requirements for ACTIVIEW wireline provisioning system, which Verizon used.
Oct 1998 - Nov 2006
3 education records
Ron Santos education
Master Of Science (Ms), Electrical Engineering
Graduate Certificate In Computer Industry Writing
Bachelor Of Science (Bs), Electrical Engineering
FAQ
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Quick answers generated from the profile data available on this page.
What company does Ron Santos work for?
Ron Santos works for TCPWAVE.
What is Ron Santos's role at TCPWAVE?
Ron Santos is listed as Knowledgeable Technical Writer | Leverage Business Analyst Experience to Deliver Correct, Clear, and On-Time Documentation at TCPWAVE.
What is Ron Santos's email address?
AeroLeads has found 1 work email signal at @tcpwave.com for Ron Santos at TCPWAVE.
What is Ron Santos's phone number?
AeroLeads has found 2 phone signal(s) with area code 877, 860 for Ron Santos at TCPWAVE.
Where is Ron Santos based?
Ron Santos is based in Morganville, New Jersey, United States while working with TCPWAVE.
What companies has Ron Santos worked for?
Ron Santos has worked for Tcpwave, Nokia, Alcatel-Lucent, and Lucent Technologies.
How can I contact Ron Santos?
You can use AeroLeads to view verified contact signals for Ron Santos at TCPWAVE, including work email, phone, and LinkedIn data when available.
What schools did Ron Santos attend?
Ron Santos holds Master Of Science (Ms), Electrical Engineering from The University Of Texas At Austin.
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