• Customer complaint management For All INDIA & Export Function For Transformers from range of 11Kv to 765KV voltage class level.• Service Sales Function For Transformer Business .Like Over Hauling/Maintenance,OTC,AMC,Testing of Transformer,Spares sales & RLA of Transformer•Service Sales revenues 210Million INR for year2022• Oversaw 100% compliance of meeting SLA's and KPI's in accordance with master services• Reduced support costs by developing new workflows and support processes.• Driving various initiatives towards: Digitization in customer experience & post dispatches.• Continuous Product improvement bases on site issue & Bench marking.• Competence mapping and skill enhancement.• Escalation management of the critical customer complaints with End to End Solution• Collaborate with supply chain to develop the complete system/ inventory for all the service spares.• Consulting/Training

• Customer complaint management For All INDIA.• Customer advocacy, branding & Customer satisfaction.• Service Sales Function to provide the quotation to Customer & MV Switchgear Modernisation/Upgradation/Extension/Retrofit• Oversaw 100% compliance of meeting SLA's and KPI's in accordance with master services• Reduced support costs by developing new workflows and support processes.• Driving various initiatives towards: Digitization in customer experience & post dispatches.• Continuous Product improvement bases on site issue & Bench marking.• Competence mapping and skill enhancement.• Escalation management of the critical customer complaints with End to End Solution.• To manage the service delivery for all the warranty spares and short supply issues.• Institutionalize a system for VIP customers.• Collaborate with supply chain to develop the complete system/ inventory for all the service spares.• Contracts: LTMC/AMC/One time• Consulting/Training• Product handling,11/22/33Kv RMU & CSS , Sectionalizer, Distribution Automation• Manage Customer Training at site & works to increase the awareness about our products.• Regular meeting with end customer to having update about product quality & Service response.

Department: Customer satisfaction & Service Delivery (Connected Equipment & Transformers) Work responsibilities in Customer satisfaction & Service Delivery Department • Customer complaint management For West region. (Gujarat, MP, Maharashtra, Goa)• Customer advocacy, branding & Customer satisfaction• Driving various initiatives towards: Digitization in customer experience & post despatches.• Product improvement & Benchmarking• Competence mapping and skill enhancement• Escalation management of the critical customer complaints with End to End Solution.• To manage the service delivery for all the warranty spares and short supply issues for My region.• Institutionalize a system for VIP customers.• Collaborate with supply chain to develop the complete system/ inventory for all the service spares.• Member of Level 2 Community for the AIS PANEL & RMU & LOCO Breaker.

Department: Customer satisfaction & Service Delivery Work responsibilities in Service Department• Monitor & taking record daily basis complain which assign to ASC/FSR.• Customer complaint management For West region. (Gujarat & MP Region)• Ensuring same day solution of complaints sent in 48 hours by planner. • Checking ZVO (zero value order) for reference & quantity for all ZVOs escalate to planners.• Checking the status of all pending cases for TRT (Total resolution time) & updating cases to planner & trying to close the case by taking material from Service Stock Or channel partner.• Doing customer feedback call for every month & ensure they are satisfy with Schneider service.• Calling to the detractors to know the problem faced by detractor.• Making monthly PPR (Product performance report) & forward to plant for further action.• Target visit to customer in line with sales as to target key customers.• Taking Audit of every ASC (authorised service centre) on yearly basis.

Department: - Design & order executionWork responsibilities in Design & Development Department are as under.• Understanding client requirement & accordingly preparing protection, metering scheme, GA drawings specific to customer requirement. • Developing the scheme & trial test the same for successful operation.• Support to vendor for development of RMU accessories.• Understanding the requirement of Automation required by client in RMU • Release the developed drawing to vendors for manufacturing as per planned schedule• Responsibility to work on product development, prototype Models, preparation of Bill of material of the same.• Carry out design modification work on new product family, to set new industry standards in low cost production, light weight, and ease of producing style upgrades by directly interacting with engineering department.• Presently involved in development of 24kV job & shortly it will send for Type testing.• Adoption of new technology for existing product.• To update self with various medium voltage over current & earth fault relay of different makes like ashida, ABB, CGL, Woodward-SEG, WIP, C&S & latest technologies in Medium voltage switchgear.• Accommodating RMU in Compact/Unitized substation used in metros for power distribution.• Attending site related Break down jobs.

Department: - Quality & testing Work responsibilities in quality & testing Department are as under.• Responsible for Testing each and every Ring main unit manufactured at shopfloor and keep the RMU ready for Pre- despatch inspection as per plan.• Perform Routine tests like Contact resistance test, Relay testing, Chamber test, Auxiliary test on wiring, Neon test, Polarity test, Actuator test, Motorization wiring test, EFI test on RMU• Perform Type test like Impulse test, Temperature rise test, Short circuit test on lot basis and as per customers requirement • Member of team formed for taking care of pre- despatch inspection, done by client at our manufacturing works Incorporate all the Technical comments given by client inspection officer related to unit & incorporate all the client comments. • To witness specialised Type test like short-circuit testing for RMU at Independent testing agencies like ERDA.• Final inspection: verifying all electrical and mechanical points as per customer approved drawing and BOM(bill of material) • Handling site complaints, analysis of problem occurred at customer end & take corrective action to avoid future complaint.• Maintaining monthly record of all testing, line rejection for ISO audit, control charts & for other parameters of quality plans.• Routine meetings with vendor regarding rejection & for new development.