Ronald J. Lambert Email & Phone Number

Palo Alto, Ca, Us

Contract through Insight Global

Houston, Texas, Us

As part of the Compute and Solutions Strategic Quality Programs organization, I managed the strategic direction of the Compute product field data quality reporting, translating raw numbers into visually-consumable trends and stories. Over the course of the first year, I developed and implemented the use of standardized templates and automated the data transfer process resulting in...• Decreased data processing and reconciliation time from 14 days to 3 days (a decrease in "hands-on" time of 466%), increasing the time available and increased opportunity for deeper investigation and analytics • Increased monthly reporting coverage as a percentage of the total warranty installed base from approximately 75% to a minimum of 95+% as tracked month over month• Minimized human error and increased data accuracy and precision through the use of standardized templates and automated data downloads and translation• Improved responsiveness and implementation of new products into the reporting process• Improved communications with stakeholders regarding product performance vs. goalsOther responsibilities included...• Leading cross-functional teams to recognize anomalies, identify root cause, explore available options, implement corrective actions, and expedite cost recovery.• Managing product warranty accruals and total warranty reserves across Compute group Value platforms within Product Design, Marketing, and Finance cost targets• Onboarding industry-leading Cray Inc.; developing first ever HPE policy and process compatible quality metrics and accrual costs for datacenter, supercomputing, and big data products

Palo Alto, Ca, Us

In response to a changing supply chain environment and realignment of corporate costing strategies, I was primarily responsible for transitioning server manufacturing to and between Original Equipment Manufacturing partners (OEMs) while maintaining finished goods supply, delivery, and quality. In the process I led dedicated project teams to...• Manage the seamless opening, transfer, and closure of multiple international sites (US, Mexico, Czech Republic, India, Scotland, and Singapore) through cross-function teams including Planning and Supply Chain, Manufacturing and Test, IT, and Distribution, all while maintaining compliance with local laws and customs• Manage multiple cost savings projects resulting in $8M total annualized savings

Palo Alto, Ca, Us

The Quality and Customer Satisfaction organization was responsible for monitoring customer focused metrics, implementing improvement processes, and promoting customer facing programs. As part of the larger team, I led multiple customer engagement programs targeted at bringing the client and account team “hands-on” experience to Hewlett-Packard (HP) technical experts, development teams, and senior leadership, ultimately improving end-to-end product and process quality and the customer experience. The two primary programs included... • On-site visits - Engaging individual HP subject matter experts (SMEs) at customer sites to witness first-hand product delivery and installation with the goal of improving hardware and software development, usability, quality, service, and support• The Voice of the Customer - Promoting customer and employee/senior leadership engagement; identifying opportunities to positively influence the end-customers' product and process experience, ultimately introducing real-time remote global participation, increasing total attendance by 4X, and increasing event frequency from 1 to up to 4 times per year.

Harris County, Texas, Us

Led cross-functional server product development teams, schedules, project scope, and resources; managed product cost, issues, action items and resolutions through prototype, pilot, pre-production and early production lifecycle• Developed $10M+ initial budget; forecasted and tracked program expenditures to goal• Managed staff supporting the development and release of bills of materials, prototype and pilot procurement and builds, and final product release to production

Harris County, Texas, Us

Managed the desktop manufacturing processes, standard operating procedures, production line balancing, manpower utilization, and throughput for 5x24 desktop computer manufacturing operations. Represented manufacturing/operations organization as part of the desktop computer new product development process.• Assisted with the end-to-end manufacturing process layout and managed the standard operating procedures and documentation for the first international factory in Erskine, Scotland• Managed staff of process technicians across three shifts

Master Of Business Administration - Mba, Business

Bachelor Of Science - Bs, Industrial Engineering