MAGTECH Services, Inc. System Technician /Support SpecialistJuly 1998 – Present (14 year 3 months)Deploy Install and trouble shoot Operating Systems for computer/server networks (WindowsXP/Windows7/Windows server/UNIX).Sale and install/deployment of communications hardware (routers, hubs, switches, and wireless access points) served as field engineer to performing quality assurance inspections (Q&A) install communications hard-ware and transport equipment.Provide on site technical support, and vendor management of hardware and software (WAN\LAN\VLAN\WIRELESS).Review, consult, and negotiate third party contracts (communications).Perform required semi and annual preventative maintenance service to equipment under contract as scheduled. Perform initial starts-ups. Provide 24/7 on-call emergency services as required. Work with other team members to complete custom and large installation projectsEducate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions. Maintain and safeguard company-issued tools and equipment. Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.Protect company proprietary information, manuals, and records. Coordinate and manage all on-site sub-contractors as necessary.Maintain personal vehicle in safe and operational condition and maintain current insurance and a valid li-cense at all times. Recognize sales opportunities for critical power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources. Timely and accurate completion of paperwork including Field Service Reports, RMA’s, time cards, and ex-pense reports. Maintain technical documentation for study and/or review. Provide training and guidance to less experienced employees where necessary.

Provide desktop computer technical support including troubleshooting and resolution of issues with software, hardware, and network connectivity. Worked on technical projects as assigned by Information Technology Management, providing timely and accurate communication on progress Maintaining working relationship with all technology services to ensure prompt and effective resolution of problems. Provided guidance to the Network community on standards for hardware and software purchases and departmental planning related to technology needs and objectives. Stayed abreast of new systems, software, and technology developments relevant to mission goals through ongoing training and research. Created and/or supervised the development of hardware, software, and procedural documentation that includes installation, troubleshooting, training, and general support requirements. Provided daily Help Desk coverage and trouble ticket administration

Experienced in the supervision of 45 housekeepers and porters Trained staff on all aspects of cleaning procedures, safety precautions, and hazardous waste disposal procedures Demonstrated ability to schedule, plan, and supervise daily duties of staff Supervised and inspected the completed work of employees involved In cleaning, buffing and stripping of floors, and related activities Implemented and evaluated policies and procedures for the department Responsible for ensuring compliance with quality assurance standards and state health regulations Regularly met and interfaced with all department heads regarding the progress of the facility Submitted detailed monthly summation evaluation of the facility