Team Leader: Winelands Banking Team
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• Leading a team of fourteen private bankers • Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Planning and managing team performance, skills development, talent, and culture to improve innovation, achieve efficiencies and increase competencies• Establishing, implementing and overseeing effective systems, processes and controls• Driving and implementing key strategic objectives to align with national strategy• Formulating and implementing a regional strategy to expand the existing client book, increase the average number of products per client, and add value to the client offering• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Resolving complaints and enquiries• Performing as a strong leader of a cohesive team with strict enforcement of statutory regulations, quality standards, governance processes and compliance requirements