General Manager for Outsourced Company that facilitates an extensive domestic and international network for Major US Airline. Selected Accomplishments:• Oversee all operational activities including; quantity and quality of work performance; directing personnel within assigned functions.• Advised on staffing requirements; participating in the discipline, coaching, counseling, hiring and termination of subordinates.

Charged with directing company’s cargo operations at one of busiest international airports in U.S., ensuring compliance with company, International Air Transport Association (IATA), Federal Aviation Administration (FAA), and United States Postal Service (USPS) procedures and standards. Control work and performance of support managers and fleet service clerks on 3 shifts. Monitor operations and working conditions to promote high quality and safe standards. Interface effectively with department supervisors to evaluate performance and respond to emerging issues / concerns.

• Optimized company operations by overseeing several hundred staff persons including fleet service clerks and management staff in achieving outstanding performance and customer service.• Spearheaded safe and on-time dispatch of inbound and outbound cargo by providing hands-on capacity management for import and export departments.• Orchestrated effective mail operations with USPS; ensuring scanning compliance with domestic, international, and code share mail.

• Strengthened focus on safety as operational priority, auditing and monitoring activities to ensure compliance with company safety standards as well as directives from FAA and other government agencies related to storing / transport of dangerous goods.• Recognized for strong knowledge and performance by being elected co-chairman of Customer Service Manager (CSM) Forum, group charged with improving cargo operations by identifying solutions to challenging issues.

Served as manager-on-duty or in operational support role on concourse, at gates, or within aircraft. Supervised work, performance, and appearance of flight attendants; liaisoning with on-board service and other departments. Performed in-flight observations, troubleshooting problems and issues.

Large manufacturing and distribution company that specializes in bathroom fixtures and accessories and air purifiers imported from Israel and shipped to distributors and retailers throughout U.S. and Canada.Warehouse Operations ManagerGuided warehouse and distribution operations including containerized freight from overseas customers and drop shipments. Controlled internal warehouse systems and sourced / supervised outside contractors. Repaired and refurbished customer returns and interfaced with custom brokers and freight forwarders within import process.Selected Accomplishments• Maintained warehouse operations for 60K square feet of space; recruiting, hiring, training, and supervising unionized warehouse and operations staff.• Converted critical processes from manual to automated operations including entire warehouse system and United Parcel Service (UPS) manifest system.• Promoted operational redundancies—improving decision making and minimizing loss of important information and data— by creating parallel inventory control system within both warehouse and office.