● Engage with Stakeholders to anticipate their needs and translate them to Engineering teams for platform development. ● Managed Facilities Management tool built in Dymamics365 used for building maintenance for both owned and leased buildings worldwide. ● Supervisor of internal SharePoint sites used by employees in the Global Workplace Services and Real Estate and Finance groups for Microsoft. ● Manager for Sustainability tools used by Microsoft to measure building utility data for both leased and owned buildings for Microsoft. ● Spearheaded project to add AI/ML models to IoT alert sensors for Facility Management systems, leading to a 2 million dollar saving to the company. ● Automated Lifecycle Renewal procedures using the Facility Management tool, saving over 1 million dollars in both manpower and extension of product lifecycles. ● Lead in the management and future development of the Guest Management System used by Microsoft for visitor management in locations worldwide. ● Collaborate with vendor teams, Director level reports, and other peers daily. ● Responsible for compliance, data retention, and budging issues for all items in my portfolio.

● Provide onsite Desktop and Network support at Microsoft Corporate offices in Chicago and Downers Grove Regional Sales office.● Remote support for users in Midwestern District.● Responsible for imaging and deployment of corporate assets for employees in the Midwest District via Windows Deployment Services and System Center Configuration Manager.● Responsible for configuring devices via Group Policy, Active Directory and System Center Configuration Manager.● Assist in network infrastructure configuration and upgrades.

● Provide onsite Desktop and Network support at Microsoft Corporate offices in Chicago and Downers Grove Regional Sales office. ● Remote support for users in Midwestern District. ● Responsible for imaging and deployment of corporate assets for employees in the Midwest District via Windows Deployment Services and System Center Configuration Manager.● Responsible for configuring devices via Group Policy, Active Directory and System Center Configuration Manager. ● Assist in network infrastructure configuration and upgrades.

● Level two Hardware and Software support for over 10,000 employees worldwide.● Participate in a 24 hour on-call rotation.● Assisted in creating and maintaining training documents for new employees. ● Troubleshoot local LAN and VPN issues.● Process, review and dispatch work orders for Field Technicians.